Quality Assurance Project Management
Resume:
Carol Johnson
Contact
**** ****** **** **. **********,GA
**************@*****.***
Objective
To obtain a position where I can effectively utilize my expertise in human relations, project management, quality assurance, leadership, strong organizational skills, and ability to work well with people.
Education
Mercy College, Dobbs Ferry, NY BS Sociology /Psychology
Rockland Community College
AAS Human Services
Key Skills
Time Management
Team Building
Value Diversity
Self- Discipline
Improving Leadership Skills
Conflict Resolution
Microsoft Word, Publisher, Excel
Experience
Newton County DFCS, Covington, GA
September 2017- January 2020
Employment and Training Supervisor
Provided direct supervision and support to 5 counties in the Metro Atlanta area
Analyze and assess the effectiveness of services provided to customers to ensure the identified outcome measures are achieved
Assure agency/program compliance with policies, appropriate documentation and reporting requirements.
Interviews, hire, train, and evaluate employee performance, discipline and discharge actions as appropriate.
Rockdale County DFCS, Conyers, GA
July, 2007 –August 2017
Employment and Training Case Manager
Managed all referrals of Food Stamps recipients who must comply with work requirements to maintain certification benefits.
Provided orientation and assessments to work registrants required to participate in E&T.
Monitored client participation in E&T programs activities and provided allowable support services.
Establish a systematic approach for identifying and achieving personal and professional goals.
Assisted in coordinating job and /or skill development program goals
Maintained appropriate documentation and case files
YWCA of Greater Atlanta
September 2004-July 2006
Director of Programs
Managed all aspects of programs to ensure the YMCA met funders commitments
Managed program mangers and support staff
Screened, interviewed, hired appropriate staff
Monitored and managed program submissions for quality and timely grant reimbursements and reports.
Represented the YWCA at community functions to cultivate critical partnerships
Assisted with strategic and annual plans
Girls Incorporated of Metro Atlanta
May 1999- September 2004
Director of Program Operations
Provide management and administrative leadership in all areas of program operations.
Assist in development and implementation of core programs
Monitor and evaluate staff performance and achievements
Develop staff training related to agency and member needs
Monitor efforts to achieve maximum membership and attendance potential
Oversee up to 5 programs sites throughout Metropolitan Atlanta
Contact this candidate