Technical Support Help Desk

CONTACT

Address : Gorham ME *****

Phone : 207-***-****

Email : **********@*****.***

SKILLS

End-user support

Setting domain rules.

Configure firewalls

Software updates and Hardware

installations

Routing and switching

Creating VLANs

Configurations IPV4 and IPV6 for

routers and switches. Securing routers

and

Switches from end-point devices.

Protocols: FTP, TCP/IP, HTTPS, DNS,

DHCP

Active Directory

Computer and user management and

assigning policies

Redirecting files from other servers.

Virtualization with VMware and

Virtual Box

Network monitoring and

troubleshooting

Python, C++, and Java

Ethical Hacking and Computer and

Mobile Forensics

Nmap

OpenVAS, Metasploit.

Port scanning and vulnerability

scanning on different servers.

PROFESSIONAL SUMMARY

Goal-oriented IT professional with significant success in planning, analyzing, and implementing security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

WORK HISTORY

IT Help Desk, 01/2019 to Current

Serenity Residential Care - South Portland, ME

Cybersecurity Analyst, 01/2016 to 11/2018

Kt Rwanda Networks Ltd - Kigali, Rwanda

Providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

•

Manage approximately 30 incoming calls, emails, and faxes per day from the users.

•

Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'

•

Monitored user activities on the network for suspicious behavior or malicious activity.

•

Provided technical support for troubleshooting issues related to security systems and networks.

•

Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.

•

• Protected secure data files and regulated access. EDUCATION

B.S. Cybersecurity, Expected in 12/2024

University of Maine At Augusta - Augusta, ME

A.A.S. Cybersecurity, 05/2022

Southern Maine Community College - South Portland, Maine

• [Fall, 2023] - Dean's List

• [Spring, 2024] - Dean's List

• [Spring, 2021] - Dean's List

• [Fall, 2020] - Dean's List

CADEAU MARVIN

IRAGABA

Wireshark and Network Monitoring

tools

Cisco Putty

Encase, FTK imager, Autopsy,

ProDiscover, OsForensics,

LANGUAGES

English

French

Swahili

Kinyarwanda

High School Diploma, 11/2016

Saint Francois-Xavier (APEBU) - Eastern Province,Rwanda CERTIFICATIONS

• P2CO - P2C Operator Training

• DSMO - Device Seizure Mobile Operator Training

VOLUNTEER WORK

Philadelphia Church Westbrook, ME

Young Adult Leader

01/2020 - Current

I serve as a member of the Philadelphia church, where I'm among young adult leaders, one of my tasks is to link newcomers to resources and strengthen community participation.

Contact this candidate