Front Desk Customer Service
Resume:
Lashaunda Cousin
Jackson, MS *****
*********@*****.***
Professional Summary
#readytowork
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Senture (GEHA)
June 2024 to December 2024
I assisted members with their benefits, and helped them with pricing on different prescriptions and DME
‘s supplied and covered by their insurance. I also, periodically accepted payments toward their monthly premiums.
Remote Customer Service Representative
Senture (Humana Medicare)
December 2023 to June 2024
Medicare Advocate who quotes benefits, assist with billing, OTC orders, etc. Sales Manager
Holiday Inn-Pearl, MS
June 2021 to June 2023
I was in charge of selling the hotel rooms and banquet hall. I also was in charge of rumoring our brand, letting the guest know what we had to offer.
Front Desk Agent/Loyalty Champion
Holiday Inn & Suites-Pearl, MS
October 2018 to June 2021
I checked guest in and out, took payments and made sure each front desk agent had all the necessary trainings needed to work the front desk. While working front desk I became employee of the month three times.
Lead Preschool Teacher/Assistant Director
Little Scholars Learning Center-Jackson, MS
March 2015 to October 2018
I was the lead preschool teacher who turned into the assistant director. I was in charge of making sure the kids had a consistent learning schedule. I made sure they had their breakfast, morning snack, lunch, and afternoon snack. I also was in charge of collecting daycare tuition and making sure parents paid on time. Education
Online course in Pharmacy Assistant
Stratford Career Institute
April 2018 to March 2019
High school diploma
Jim Hill High School - Jackson, MS
August 2003 to May 2007
Skills
• Office experience
• EMR systems
• Front Desk
• Sales Management
• Typing
• Salesforce
• Medical office experience
• Medical receptionist
• Front desk
• Customer service
• Customer service (8 years)
• Microsoft Outlook
• Inside sales
• Guest Services
• HIPAA
• Windows
• Patient care
• QuickBooks
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