Customer Service A Team

CV CV

Skidanov Nikolai Alekseevich

Kaliningrad, Russia

Mobile Number: +795********

Whats App : +795********

Telegram : @nikaaajk

Address : ********@*****.***

OBJECTIVES:

To join in a growth-oriented organization with a challenging position that offers diverse job responsibilities and the potential for advancement.

EDUCATION:

Kyrgyz State Technical University named after I. Razzakov. Informational Systems and Technologies in Economy.

PERSONALITY:

●Having a good communication skills

●Ability to work in a team oriented environment

●Zeal and enthusiastic personality

●Sales & Marketing Skills, customer service skills

●Computer skills : Windows,MS Office, Web – design, web – development.

●Great Sense of Fun

●responsible

PROFESSIONAL EXPERIENCE:

Thammassat University ( Thailand, Bangkok) 2007

24th World University Games

Guest relations officer .

Accreditation participants of the event.

Providing with guidelines and information.

Assisting with accomodation and hospitality issues.

Giving out badges and official logos of the event.

(Havе an official badge as participant of the event ) .

ZARA, (United Arab Emirates, Abu - Dhabi) 2011 – 2013.

Sales Associate

●Abu - Dhabi Mall .

●Greeting Customers with positive outlook.

●Deal with internal and external customers at all levels to ensure quality customer service.

●Learn about product, for better understanding of selling.

●Sharing knowledge for the development of specific team goals.

●Ensure proper working environment for yourself and colleagues

●Answering to phone calls, directing visitors to the person they need to see or the department they need to be in.

●keep merchandise orderly and keep a neat appearance.

●Pricing merchandise and placing tags on items may be a part of the job as well.

●Provide a complete shopping environment for our customers involving excellent product knowledge and customer service.

● Maintain a positive and cheerful attitude with the team and motivate them to sell more.

● Deal with cash payments and card payments when needed.

Clothing Stock Company (Surgut, Russia) 2014

Distributor

Delivering goods to its destination.

Visit the regular spots and provide customers with ordered items in time .

Collecting money and transferring it to the head office .

Planet GSM (Bishkek,Kyrgyzstan ) 2015

Assistant store manager .

Consistently provide customers with the highest level of service possible and assist the Shop Manager in achieving budgeted revenue goals.

Working in the every department of the store, when it is necessary.

Revision, replenishment, checking stock daily are also mandatory .

Selling mobile phones : Apple, Asus, Sony, Huawei and others, tablets PCs, cables and accessories for pc and mobile phones .

Hertfordshire Press from London with cooperation with Silk press publishing house ( Bishkek, kyrgyzstan) 2015.

The aim of the imprint is to publish Eurasian literature in English in print and

electronically for distribution in UK and worldwide, and to publish English literature in

Eurasian languages, especially for schools and universities in Eurasian region.

Marketing assistant.

Working in the marketing and sales department

Searching for the customers, fixing main site, adding promotions, content and new pictures to the social media accounts .

Technodom Operator (Kazahstan) 01.2016 - 06. 2106

Operator

Checking household appliances and electronics .

Demonstrate to the customers how it works and filling in quarantee coupons .

Packing goods .

ECCO, GEOX shoes ( Bishkek, Kyrgyzstan) 2016

assistant store manager

Selling goods, working at the cash counter .

Providing usefull information about the product.

Communicate with teammates in order to achieve the highest income,

add on sale .

Complete Quality Center (Bishkek,Kyrgyzstan)

02.2017 – 06.2017.

QA Junior

Fixing bugs and lags in the game Allods on - line and Sky- forge, testing it for an errors . Exchange with feedbacks between programmers and gamers.

Communication within the QA team . Alpha testing

Support players with feedbacks and information .Beta testing .

Smoke testing, load testing, Used in job : Jira, Tortoise SVN, Bugzilla, FTP.

Capital LLC (Bishkek, Kyrgyzstan) 01.2017-06.2017)

Searcher, Data entry specialist .

Working on the Amazon and Ebay web-sites, Collecting the data and finding appropriate products, store it in the data base .

Dealing with customers inquiries, response with answers and information.

Logistics company Fida LLC 01.2018 - 01.2019 (Bishkek – USA Louisville,KY) remote position.

Freight Dispatcher

Logistics company in the USA, Louisville, KY.

Remote work from Kyrgyzstan office with Truck drivers and brokers located in the USA .

Searching for the loads in D.A.T system, negotiate rates with brokers and making a hot deals .

. Inbound, outbound calls . Picking Up loads and redirecting it to the drivers, providing drivers with info like time, location, arrival and other. Working with driver’s Log books .

FastNET - internet provider . 2019

Technical support specialist / call center operator .

Monitor the condition of the server - knots, equipment and main switches daily.

Dealing with the maintenance staff .

Answering customer phone calls and navigate them, troubleshooting .

Customers support, fixing problems with enternet connections and such devices as routers, TV – boxes, media converters and others.

Connecting new users to the network and provide them with account information . Working with administration panel and new users registration .

www. Jino . ru Web-sites hosting company. 2019

Hosting technical support .

Dealing with incoming phonecalls .Answering to the customers questions.

Cope with some users mistakes, errors, issues .

providing customers with a positive experience and outlook.

troubleshooting technical issues

Monitoring of the servers with Zabbix, Nagios and WordPress,Opencart, CMS Joomla . FTP Total Commander, FAR manager, Filezilla, Mail clients Mozilla Thunderbird, the BAT, microsoft Outlook /SSH /SSI / MySQL /PHP / JS knowledge .

Familiarity with Linux based systems (Ubuntu, Debian)

Help Desk, Call Center .

www.Flynax. com 2020

Junior web – developer.

Flynax platform development, integration of the new features, patterns and functionality of the web -site. Creating new Add ons, plug ins, observability.usability, site map, testing . UX/UI, CI/CD, containerization, orchestration. Coding with PHP, JS, node. JS, p5. JS, Docker. Githab, Gitlab, Jira Altassian. Selenium web- driver. Postman, Kubernetes, Lua.

Aman bank 2021

IT - specialist.

Working at the IT department

.Monitor servers with Nagios and Zabbix, and PC infrastructure inside the bank, watching for automatization banking system processes. SQL databases and C # had been used as a tools.

Monitor databases, fixing errors, mistakes of the users from different departments.

SKD Logistics ( Chicago, IL, USA) remote job 2022

Fleet manager / safety manager .

The main role and task for this particular case was maintenance of the current fleet of trucks and drivers.

Dealing with them and calling on the closest, nearest repair centers or truck stops to fix problems with trucks and driver’s equipment. It’s could be oil changing, elimination of some gashes or dirts inside the truck, rust or liquid leaking from any hoses and more technical issues inside the viechle.

Exchanging with information about current loads status and macropoint software including the current location of the load. . Driver’s current locations and time he is needed to deliver the product.

Moreover some crucial factors might be happen such as rolling over or the harshest weather conditions could halt processing of the delivery and could lead to cancellation or abandoning.

Working together with famous USA logistic companies. TQL logistics, Knight Logistics, J. B Hunt and much more.

KFC (Rostics at the moment, analog of KFC) (Kaliningrad, Russia ) 03.2023– 07.2023

Restaurant’s staff.

Cooking meels and dishes in the KFC well known brand.

Chicken roasting and grilling, breafing, breading and packing.

Serving to the customers with the best quality and diligence. Weekly trainings with YUM company and briefings.

Www.OZON. Ru ( Kaliningrad, Russia). 07.2023 – 07.2024.

Warehouse staff.

Folding products, scanning parcels, dealing with warehouses operations, such as inventory, stock counting, receiving, gathering, picking up.

TRAININGS:

Intelligence - computer courses, Web-design, PC repair

English language courses at the Oxford result, American school.

Sales and merchandising trainings by coaches from Spain at Dubai Holding company (Abu Dhabi, UAE)

Dubai Holding company - English language courses . (Abu Dhabi, UAE).

Trainings for accreditation, Thammasat University (Thailand, Bangkok )

Technodom operator company(Alma-Aty, kazahstan) - sales and customer service trainings .

Planeta GSM company - microsoft products explanation training, certified.

SCD Logistics company, freight dispatcher ( USA, Chicago, IL) paid internship for 2 months.

Flynax.com Junior web developer .

PERSONAL INFORMATION:

Age: 38

Nationality: Kyrgyzstan and Russian citizen, ethnically is Russian

Marital status: Single

Languages: Russian (Fluent), English (Advanced).

Contact this candidate