Information Technology Wizard
Resume:
Juan Alston
(Information Technology Professional)
Initiative-taking I.T. Professional with 25 Years of solid I.T. and customer service experience. Well-seasoned, trustworthy, dependable, goal driven, energetic & enjoys helping others. Skills
• Complete computer hardware configuration and software savvy professional with the ability to troubleshoot all mainstream Operating systems – including UNIX based Systems. AD “Active Directory”, SCCM, Configuration Manager, MDT, Active Directory, PowerShell, Azure AD, office 365.
• System Administration Pro, familiar with all Microsoft Office applications, Network troubleshooting, server backups, spreadsheets – database design & creation.
• Full system workstation & PC deployment imaging, Telecom video conferencing setups virtual environments, printers, copiers, scanners, cameras, video wall configuration, (POS) point of Sale device setup, DVR configuration plus advanced Level 2 resolution support.
• I can comprehend unique trouble situations as well as understand a business point of view and make decisions based on factual practicality, common judgment, fairness and business justification for success. Exceptional record with perfect attendance in my entire education and career history.
• Supervisory / Management Experience – Successfully Managed a team of 26 Dell computer technicians. Coaching, monitoring, reviewing stats and working with multiple ticket management systems.
• White glove specialized support appointed based on my outstanding performance reviews. Achievements
• Opened Wynn Encore Hotel Casino in Las Vegas, NV.
• Opened MGM National Harbor Hotel Casino in National Harbor, Maryland.
• CNC trained & certified Wynn Las Vegas & MGM Resorts Las Vegas – Appointed.
• Designed official Computer Access Request Form for Wynn Las Vegas I.T. Department.
• 6 SIGMA Certified.
• Dell Computer Certified.
• COX Communication CSP Certified.
• Received multiple commendations for service Customer & Management.
• Improved company efficiency and productivity – Custom project work resulting in demonstrating and finalizing new methods to cut cost and work more efficient. Work History
• LENNAR I.T. Specialist / I.T. Ambassador (2023 - Current) Las Vegas Division (Headquarters) Full I.T. Support - *Including Carson City & Reno* Assist all division staff including remote teams.
New associate onboarding – I.T. office support. Software + hardware + research. Setting up welcome home centers with connectivity Office + Off-site support. (Hybrid Role). Configuring technology in model home buildouts and offices within communities. Full technical support for: Notebooks, desktops, tablets, phones & Server support. Setting up mobile services working with AT&T, Verizon & T-Mobile carriers. Secure data backups and restoration. Workstation assistance and maintenance. Video teleconferencing, multimedia events, wireless support, printer support, working with Cisco Meraki Devices "Network appliances and Access points" + cloud management dashboard assistance.
(Overall) All technical support tasks for Las Vegas. Server room support + upgrades + Decommissioning of hardware, complete physical infrastructure support including full vendor collaboration and support. Onboarding new associates, upgrading / optimizing equipment + retiring equipment in a controlled secure environment.
Researching, ordering, purchasing, budgeting I.T. equipment. Knowledge of: Office Suite, Copilot, Build pro, salesforce, JDE, printer logics, Smartsheet, Office 365, Adobe cloud, One drive, Box Drive, AirWatch, Intune, Microsoft Active Directory, Azure AD, Mac OS migrations & Service Now for ticket management. Currently holding record for most successful 100% resolved tickets for division ever within the company. Responsible for 400+ Associates technical issues with Travel to: Over 70 Las Vegas sites, full State of Nevada coverage support: To name a few; Summerlin, Green Valley, Southern Highlands, Desert Shores, Lake Las Vegas, Mountains Edge, Inspirada, and Cadence.
• MRG / RHT (Extended Contract) - System Administrator (2022 - 2023) Responsible for all Employee onboarding A to Z Support. Office 365 Admin support. Full I.T. Support for Las Vegas offices, multiple warehouses, offices, & retail shops around the U.S.A. + Europe Knowledge of Esper “MDM”, symbol scanners, Dell & HP Servers, Zebra Printers & Cradlepoint routers. Full Server room responsibility: Installations, upgrades, optimization, I.T. security & safety. Creating KB’s + Full documentation & preparation for new plus existing staff.
• United Health Optum - Systems Engineer / Mountain West Technology (2021 - 2022) Provided full technical support for multiple locations. Physically responsible for 20+ properties. Remote & international support. Individualized support for all internal medical staff; Doctors, Directors, MAs. Providing Solutions to problems ranging from software to hardware including networking. Received 40+ recognitions for technical & customer service.
Appointed coordinator to collaborate with executive staff and special clients. Responsible for All I.T. Inventory.
Account creations / permissions & detailed roles / 100% new hire setups. Advanced software support. Including Nextgen medical platform software assistance. Corporate HQ + hospitals.
+ On-call 27/7 Support.
• MGM Resorts International - Senior Technician - Local & International (2011 - 2021) Provided full technical support for Corporate Hotel Remote International Multiple Vegas high-rise resort properties T-Mobile Arena Legal Office suites Summerlin One complex Retail Warehouses Aviation / Airport and multiple others. Vendor support / application support + training co-workers. Mobile device configuration / POS support + telecom assistance and documentation creation, IGT support, Oracle assistance, SAS Support, Front desk onboarding, Encoders, check scanner, 3D imaging Security surveillance software support.
Full office I.T. Support Grand openings, P.O.S. - Retail support, front of house + Back of house. Support included assisting Major high-end retail, K-9 Team, Nightclub and restaurant venues. Full I.T. Support - Imaging, building, designing + detailed workstation troubleshooting, & upgrading multiple sources technology for MGM Resorts International for about a decade.
• Wynn Las Vegas –Senior I.T. Technician - Local & International (2005 - 2011) Provided full technical support Onsite + International support CNC “Civil Name Check” Executive Support Lead Hardware, software, networking. Including top senior level executive owner I.T. white glove support. Opened Encore Hotel Casino and over 30+ offices. International support, Full casino assistance, remote assistance.
Multiple office support Design Center, Day Club Nightclub assistance, P.O.S. IBM, Micros, InfoGenesis support. Designed CARF System for Wynn Las Vegas Computer Access Request Form. For Onboarding all staff.
• COX Communications –Network Service Support Technician / Lead Tech (2004 – 2005)
(HSB) “Home and Small Business” Customer connectivity support, With follow-up assistance + De-escalation support. Modem troubleshooting, provisioning + Security team assistance. Speed optimization 24-hour service support role.
• DELL Computer Corporation (2004 – 2004)
Level 1 Technician / Promoted to Level 2 Technician Promoted to Supervisor Desktop and Notebook customer 24 Hour Support including office Staff support Complete Supervisory / Management role.
Technical Customer de-escalation support for all technicians 100% Success rate.
• CSN –Technical Support Specialist / I.T. Lead (2000-2003) Provided full technical support for staff workstations and peripherals with complete I.T. solutions. Imaging, software troubleshooting, security wipes and system optimization (Full break Fix). Responsible for visitor & vendor I.T assistance - Including Apple support. Software / Hardware / Networking and basic troubleshooting.
• LVVWD Las Vegas Valley Water District SNWA Resources Field Technician(1999 - 2000) Field Data collection & data entry. Scientific data analysis for Southern Nevada. Working with Unix workstations in a laboratory environment with 50% field travel work. Southern Nevada support - 50/50 Travel to office support. Education years:
• 1999 – 2005 College of Southern Nevada Las Vegas, NV Computer Science (Major)
• 1996 – 1999 Chaparral High School Las Vegas, NV Graduated with special honors
• 1998 – 1999 ATEC Las Vegas, NV Certificate
• 1996 – 1999 Cyber Corp Las Vegas, NV Certificate Coursework Education Detail:
C.I.T. 101 - Computer Information Technology HTML Network Administration AS/400 (Server operation and management) JAVA (Programming language) MCSE Microsoft Certified Systems Engineer (Prep Series).
- Juan Alston -
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