Customer Experience Food Runner

Chloe Sim

**** ******** ******* ********, ******, BC, V3Z0M4

Tel: 604-***-**** Email: ******@***.**

EDUCATION

Western University, London, ON, Canada Expected Graduation: 2027

Candidate for Bachelor of Arts, Social Science

Major in sociology, Minor in media and communications,

Academic Achievements: BC Government Achievement Scholarship, Western University Admissions Scholarship, Western University Learn to Lead certificate, Earl Marriott Secondary Honour Roll

Courses studied: Sociology, Media and Communications, Psychology, Gender Studies

Relevant Academic Experience:

Through the completion of coursework in sociology along with media and communications, I have studied social dynamics, audience behaviour, and medias influence. Through the use of Microsoft office suite software, I have completed assignments on topics such as branding, cultural trends, and marketing strategies, demonstrating strong analytical skills, creativity, and the ability to discuss unique perspectives tailored to diverse audiences.

PROFESSIONAL EXPERIENCE

Tap and Barrel South Surrey, Surrey, BC, Canada 2022 - 2024

Server, Hostess, Food Runner

Delivered attentive service and addressed guest needs, building strong customer relationships and ensuring positive dining experiences that aligned with the company’s brand image.

Coordinated seating arrangements, promoted menu features, and maintained a clean environment, optimizing guest flow, driving sales, and increasing customer engagement.

Thrifty Foods, Surrey, BC, Canada 2021 - 2022

Grocery Clerk

Enhanced in-store customer experience by maintaining visually appealing product displays and providing assistance and product recommendations, fostering loyal and positive relationships

Maintained a clean and organized store environment, consistently reflecting company standards and values while upholding a professional and reliable brand image.

EXTRACURRICULARS & VOLUNTEERING

Sociology Students Association London, ON, Canada Sep 2024 - Present

Member

Engaged in academic, developmental, and social events, gaining exposure to organizational activities and initiatives while building connections with peers and faculty of the sociology department.

Western Women in Leadership Club London, ON, Canada Sep 2024 – Present

Member

Actively participated in workshops, seminars, and events focused on leadership development, career exploration, and community building, fostering connections with like-minded students and professionals.

Earl Marriott Secondary Surrey, BC, Canada 2019 - 2022

Volunteer Volleyball Coach & Sports Event Volunteer

Developed and communicated multiple coaching strategies to enhance individual skills and teamwork while fostering a supportive and inclusive environment for young players, contributing to overall performance and participant satisfaction.

Assisted in the organization of events, preparing venues for games, and ensuring smooth operations and positive experiences for referees, players, and attendees.

Skills and Attributes: Communication and interpersonal skills, ability to work in team settings and independently, punctual and reliable and detail-oriented, experienced in customer service and conflict resolution, proficient in Microsoft Office suite

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