Project Engineer Quality Assurance

Pittsburgh, PA ***** +1-412-***-**** Email: ********.****@*****.***

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MAITHILI KADAM

PROFESSIONAL SUMMARY

Self-motivated Project Engineer with over 8.2 years of experience as Test Analyst and Associate ITIL Consultant in the area of Banking and ITIL domain.

Well-versed in Agile Scrum ceremonies and Waterfall methodologies closely collaborating with development teams to resolve issues promptly.

Proficient with defect management and test management tools such as Jira Xray, Azure DevOps Tools and ALM ensuring effective defect life cycle management.

Expertise in designing and developing Test plans & Test scenarios, Test Automation, Test execution and defect reports and other quality assurance documentations.

Proficient in writing complex MySQL queries for creating tables, queries involving joins, sub queries, analytical functions.

Performed System Testing, Integration Testing, Regression Testing, Negative Testing, End to End Testing and worked closely with development team for fixing defects during the intense system testing cycles

Exposure on UI Automation using Selenium Automation using Java

Adapted GitHub for code management,

Collaborates effectively with multi-functional roles to identify and leverage areas for improvement in applications and data systems

Result oriented, Team player with good analytical, technical and interpersonal skills.

SKILLS

Manual Testing, API Testing, Database Testing, UI Automation (selenium)

Database: MySQL, Oracle

Project Planning & Tracking Tools: Confluence, Jira X-Ray, Azure DevOps, HP ALM/QC 12.0

Automation Tool: Selenium WebDriver

Methodology: SAFe Agile-Scrum, Waterfall

Tools: Postman

Framework: Karate

Code Repository: GitHub

Languages: Java, JavaScript

IDE: IntelliJ

Domain Experience: Banking and ITIL

CI/CD: Jenkins, GitLab

Applications: BMC Remedy 9, Service now 2.0, Remedy force

WORK HISTORY

TEST ANALYST

Wipro Technologies Limited (Client: HSBC, United Kingdom), Pune, India.

From 08/2017 to 06/2022

Requirement understanding, Scope identification from business point of view. Analyzing business requirements & performing the impact analysis for new/changed requirements.

Develop and execute Software Test plans in order to identify software problems and their causes

Designed and developed comprehensive test scenarios and test cases based on Functional Specification Documents (FSD) to ensure thorough validation of the new trading platform’s features.

Develop Testing Programs that address areas such as database impact, software scenarios, System Testing, Integration Testing, Regression Testing, Negative Testing, End to End Testing, error or bug retest or usability

Executed test cases to validate that the new application meets customer requirements and performs as expected across all functionalities.

Created and maintained mapping sheets that align FSD requirements with corresponding test cases for clear traceability and effective testing.

Utilized Postman to perform API testing, ensuring that all endpoints of the trading platform function correctly and meet the expected requirements for equity transactions.

Conducted database testing using MySQL to verify data integrity, validate database schema, and ensure that data operations (CRUD - Create, Read, Update, Delete) are functioning correctly.

Executed MySQL queries to validate data consistency and accuracy.

Provided regular and timely updates on testing progress and project status to higher authorities.

Actively participate in ceremonies (Daily Scrum, Sprint Planning, Retrospectives) and collaborate with cross-functional teams to ensure quality is built into the SDLC

Identified, logged, and tracked defects Agile using Jira, working closely with the development team to ensure timely resolution.

ASSOCIATE ITIL CONSULTANT

Wipro Technologies Limited (Client: Friesland Campina, Nederland), Pune, India.

From 04/2014 to 07/2017

Handling of Major Incidents and to ensure minimal disruption to the service.

Coordinate with support teams and 3rd party vendors for Major incidents for earliest restoration of services as per agreed Service Level Agreement (SLA).

Initiate and manage bridge calls for Major Incident resolution. Act as a SPOC for service restoration under Major Incidents.

Use Escalation matrix (both functional and Hierarchical) to get appropriate focus for restoration.

Timely submission of review and compliance Report which gives incident summaries description of issues, actions taken, observations, problem record to document for future references.

Coordinate with the resolving team for timely submission of the RCA in the mentioned SLA and follow up with them so that the action stated in RCA can be performed to minimize the issue reoccurrence and permanent fix.

Review RFC to analyze Change Implementation Plan and upon which it gets classified and processed further under Standard/ Minor/ Major/ Significant CR.

Part of CAB for taking inputs from all stakeholders for their inputs / decisions and coordinating with requester for adherence of the same.

Timely submission of FSC and making sure of its proper adherence.

Prepare weekly and monthly report of all standard, nonstandard and emergency that were executed, cancelled, failed or rolled back to submit it to the Management and Client.

Part of PAB (Problem advisory Board) for the analysis and resolving all open Problem tickets.

Work along with Senior Managers/ Change Management Team for the implementation of resolutions agreed under related Problem tickets for the implementation of permanent fix and to avoid issues reoccurrences.

Coordinate with Risk Manager for the update of Risk Register for all resolution which cannot be implemented due business policy.

EDUCATION

Master of Computer Science (MSC), Completed 07/2013. Grade: First Class

From COCSIT, Latur. India

Under Swami Ramanand Teerth Marathwada University, Nanded, India

Bachelor of Computer Applications (B.C.A), Completed 06/2011. Grade: First Class with distinction

From COCSIT, Latur. India

Under Swami Ramanand Teerth Marathwada University, Nanded, India

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