Support Specialist Technical

Courtney Sintoni

*************@*****.*** 321-***-****

Altamonte Springs, FL 32714

*Equipped for remote work: fast/reliable wired internet connection and remote work experience

Professional Summary

Detail-oriented and empathetic remote support specialist with 5+ years of experience in high-volume and fast-paced roles. Experienced in technical troubleshooting, customer interactions, and administrative tasks. Known for de-escalating conflicts with professionalism and compassion, increasing customer retention, and placing in the top tier regarding team metrics. Adept at multitasking, problem-solving, and communicating across departments, with proven success in roles requiring confidentiality, time management, and cross-platform coordination. Seeking to contribute reliability, organization, and excellent interpersonal skills to your team!

Core Skills

Related Experience

Sales & Retention Agent (Remote)

Sears Protect – Longwood, FL Nov 2024 – Feb 2025

• Promoted service plans tailored to customer needs

• Managed customer accounts and CRM updates

• Scheduled service calls and tracked repair parts

• Resolved escalated issues and rebuilt customer trust

• Coordinated communication across vendors, technicians, and dispatch

• Implemented retention strategies to prevent cancellations

CSR / Technical Support Agent (Remote)

Dish Network / ECHOSPHERE – Englewood, CO May 2023 – Mar 2024

• Guided customers through troubleshooting steps

• Became Designated Customer Relations Specialist for unresolved callbacks

• Created tickets, shipping labels, and dispatched technicians

• Processed billing disputes and handled collections

• Upsold services and packages based on needs

Achievements: Top Performer – Soft Skills & QA Promoted to Technical Support Queue

Reference: Kelly Beck 330-***-****

Support / Claims Specialist (Remote)

Delta Faucet / INKTEL – Orlando, FL Dec 2021 – Nov 2022

• Managed cases and processed warranty claims

• Provided IoT support for smart kitchen products

• Helped QA and training teams improve materials

• Registered customer accounts

• Identified and coded products

Reference: Levi Elliot 812-***-****

E-commerce Services Agent (Remote)

Costco.com / ALORICA – Tampa, FL Apr 2021 – Oct 2021

• Supported order management and shipping inquiries

• Coordinated with vendors and carriers

• Collected payments and de-escalated issues

Reference: Michael Counts 813-***-****

Office Manager

All In One Property Maintenance – Cape Coral, FL Jan 2014 – Feb 2015

• Oversaw office administration and dispatch

• Managed schedules, budgets, and compliance

Reference: Jason Reale ****************@*****.***

Education

Lake Mary High School – Class of 2006

Honors & AP Courses

Respectful Ram Recognition Award

University of Central Florida – Orlando, FL

Psychology Major 2006–2009

(Completed coursework equivalent to associate degree)

Additional Professional References

Alyssa Kaplan 407-***-****

Co-owner, Injoy Birth

• JOB DUTIES: Children’s tutor, personal assistant, personal nanny, and errand support (2016–2020)

Karen Clemons 239-***-****

Accountant, Truist

• JOB DUTIES: Cleaning and organizational services (2018–2020) nal services (2018–2020)

Contact this candidate