Social Media Customer Service
Resume:
Morgan Snow *** S Westplex Ave,
Bloomington Indiana 47404
***********@*****.***
EXPERIENCE
Former NCAA Division I Track & Field athlete turned strategic and creative marketing professional with a strong foundation in social media, influencer engagement, and team leadership. Proven track record of designing engaging content and collaborating across departments to drive brand impact. Brings a competitive mindset, resilience, and time management skills honed through years of balancing athletics with academics and professional development. Passionate about the evolving landscape of digital media, with hands-on experience in performance analysis, campaign development, and content strategy. Adept at mentoring teams, managing cross-functional relationships, and adapting quickly to shifting priorities.
Sports Media Intern, Stafford Virginia — Intern
June, 2024 - August, 2024
-Designed social media content, boosting engagement by 20%.
-Mentored athletes and developed tailored training plans.
-Produced media campaigns, increasing event attendance by 15%.
-Mentored athletes and collaborated with coaches to evaluate performance data and improve outreach strategy.
-Supported cross-functional efforts between marketing, event staff, and athletic departments.
Sales associate, Bloomington Indiana — Old Navy
May 20, 2021- June 15, 2023
-Managed financial transactions and consistently provided outstanding customer service to diverse cliente
-Applied creative problem-solving to address customer inquiries and enhance the shopping experience.
-Contributed to visual merchandising and maintained store organization to improve sales performance.
-Participated in seasonal retail campaigns and product launches. Event Announcer, Stafford Virginia — Announcer
May 20, 2021-PRESENT
-Served as the voice of regional track events, enhancing the audience experience with engaging commentary.
-Coordinated with event staff and logistics teams to ensure smooth execution of events.
-Provided exceptional customer service by answering inquiries and SKILLS
Leadership
Influencer and Social Media
Strategy
Teamwork
Strategic Communication
Mentorship
Problem Solving
Adaptability
Flexibility
Content Creation
Patience
Organization skills
Deadline Management
LANGUAGES
English
2
assisting families with event logistics.
-Demonstrated strong communication and organizational skills in a fast-paced environment.
Track & Field Coach, Stafford Virginia — Coach
June 10, 2019 - July 1 2022
-Assisted in coaching young athletes, focusing on skill development and team-building exercises.
-Designed and facilitated engaging training activities tailored to participants' needs.
-Facilitated team-building exercises, strengthening collaboration among campers.
-Strengthened leadership, communication, and creative thinking skills through hands-on coaching experience.
Caretaker, Stafford Virginia — Caretaker
March 11, 2018 - May 15, 2019
-Provided attentive care for children, managing schedules and ensuring their safety and well-being.
-Developed time management and decision-making skills while creating a nurturing environment.
-Strengthened interpersonal and time-management skills. EDUCATION
Indiana University, Bloomington IN — Bachelors Degree in Sports Marketing and Management (Within the School of Public Health)
August 16, 2020 - July, 2024
Indiana University, Bloomington IN — Certificate in Online Teaching and Learning
August 16, 2024 - PRESENT
North Stafford High School, Stafford Virginia — High School September 16, 2016 - June 8, 2020
Collegiate Involvement and Engagement
Indiana University Track and Field Team, Bloomington, IN Student Athlete
-4-year varsity athlete; specialized in the 200m and 400m dash
-Balanced 20+ hours/week of training with full academic course load
-Developed discipline, time management, and teamwork under high-pressure environments
-Represented university at Big Ten Championships and East 3
Regionals
-2 time Big Ten medalist
-2 time school record holder
2022-2023
Indiana University Athletics SAAC
Mental health representative
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