Supply Chain Customer Service

Bahaa Almohsen

**** * ****** ***, ********, MI **126 313-***-**** *****.**********@*****.***

Professional Summary

Dedicated and results-oriented logistics and operations professional with a strong foundation in supply chain management, transportation coordination, and customer service. Proven ability to streamline processes, manage dispatch operations, negotiate with brokers, and ensure compliance with regulatory standards. Bilingual in Arabic and English, with a strong focus on efficiency, safety, and customer satisfaction.

Core Competencies

Supply Chain & Logistics Operations

Dispatching & Route Optimization

Broker Negotiations & Load Management

IRP, IFTA, DOT & E-Logs Compliance

Customer Relations & Service Excellence

Business & Staff Management

Regulatory & Safety Compliance

Bilingual: Arabic & English

Professional Experience

Owner & Operator

B&Y Trucking LLC – Dearborn, MI 2021 - Present

Founded and manage a trucking company with full responsibility for operations, compliance, and dispatch.

Oversaw administrative tasks including IRP, IFTA, e-logs, and driver scheduling.

Negotiated with freight brokers to secure profitable loads and maintain delivery timelines.

Ensured DOT compliance and implemented policies to enhance operational safety.

Built strong client relationships by resolving logistical issues and ensuring customer satisfaction.

Barber & Shop Manager

Self-Employed – Dearborn, MI 2016 - 2021

Provided professional grooming services while managing the daily operations of the barbershop.

Handled staff scheduling, inventory management, and customer engagement.

Trained junior barbers and maintained a high standard of hygiene and professionalism.

Developed a loyal clientele through excellent service and relationship building.

Education

Bachelor of Science in Supply Chain Management and Logistics

Bachelor of Science in Supply Chain Management and Logistics

Southern New Hampshire University November 2024

Additional coursework completed at:

Henry Ford College – Dearborn, MI

Wayne County Community College District – Detroit, MI

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