Business Analyst Ii

D E E P T H I A S H O K ( C B A P )

SNOHOMISH, WA-98290 • 703-***-**** • **********@*****.***

www.linkedin.com/in/deepthi-ashok

Sr Business Analyst with over 9 years of experience in analyzing business operations and documenting business requirements. Experienced in producing detailed visual reports and understanding customer business needs and translating them into detailed specifications for successful implementation. TECHNICAL SKILLS

SQL Flexcube Power BI Tableau Power Apps MS PowerPoint Confluence MS Visio MS Excel JIRA Lucidchart Azure Dev Ops

CORE COMPETENCIES

Data Visualization Data Analysis Agile Project Management Requirements Elicitation and Management Writing User Stories and Functional Specifications Sprint Planning & Backlog Grooming Risk and Impact Analysis Stakeholders Management KPI Definition and Tracking WORK EXPERIENCE

Senior Business Analyst LTI Mindtree Ltd Bellevue, WA Dec 2021 - Sept 2024 Client: Microsoft

• Collaborated with stakeholders of Power Apps to plan, schedule and deploy weekly releases.

• Ensure that the features and functionalities to be released align with business objectives and user needs.

• Created and maintained 100+ release documentation, including release notes, user guides, and support documentation.

• Collaborated with 5+ multidisciplinary teams, ensuring seamless coordination and communication of release timelines and progress updates to relevant teams and stakeholders.

• Identified opportunities for process improvement and automation in the release lifecycle.

• Defined and tracked KPIs to measure the release process efficiency by 20%. Senior Business Analyst Profinch Solutions Pvt Ltd Bengaluru, India Nov 2014 – Jul 2016

• Client: Jana Small Finance Bank, Bengaluru, India Led a team of 7 analyst, managing the testing framework and assignments. Oversaw the processing of over 3,000 test scenarios and 18,000 test cases, maintaining use case documents. Managed the defect lifecycle, tracking and resolving 95% of critical defects within SLA.

• Client: Bayport Financial Services, Lusaka, Zambia Oversaw the transition of client from microfinance to banking. Configured 8 deposit products and multiple interest/charges products. Maintained BRD and FRS Documents. Conducted product walkthroughs of various modules with 15-20 bank end-users. Created and maintained JIRA dashboards, tracking project progress, sprint burndown, and team velocity improvement by 30%.

• Client: Fidelity Commercial Bank, Nairobi, Kenya Led requirement elicitation sessions in Agile ceremonies, including backlog grooming, sprint planning, and daily stand-ups. Configured Fund Transfer, Swift message parameters, and Nostro Reconciliation products, establishing electronic messaging services (EMS). Conducted end-to-end testing of Swift messages and the Nostro Reconciliation process, reducing financial processing errors by 25%.

Business Analyst Oracle Financial Services Software Bengaluru, India Dec 2010 – Nov 2014

• Translated client requirements into Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and System Requirement Specifications (SRS) for 10+ banking implementations.

• Conducted impact analysis on 500+ defects and queries, identifying root causes and recommending solutions

• Tested and applied functional solutions and code fixes improving system functionality and stability.

• Advised clients on system configuration changes reducing operational inefficiencies by 30%.

• Converted customer data into visually appealing reports to support the decision-making process EDUCATION AND CERTIFICATION

Master of Business Administration, Finance, St. Aloysius Institute of Management and Information Technology, Mangalore, India

Certified Business Analysis Professional (CBAP) – IIBA (2021)

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