Administrative Assistant Customer Service

**** *** ********* **** ***, MURFREESBORO, TN ****0 • 615-***-**** •

*******.********@*******.***

YOLANDA GAINES

Administrative Assistant

Pranay Singh, Cummins

Dear Pranay Singh,

I am writing to express my interest in the Administrative Assistant position at Cummins. With over 10 years of experience in customer-oriented roles and a proven track record at the City Of Murfreesboro-Park & Recreation, I am well-prepared to manage the complex order lifecycle and customer interactions as described in the job posting. My background makes me a perfect candidate to contribute effectively to your team.

In my recent role as a Receptionist, Front Desk at Patterson Park Center, I honed my skills in customer service, complaint handling, and data entry, among others. My responsibility to ensure optimal customer satisfaction and efficient process handling has prepared me to effectively manage customer accounts and fulfill orders with precision, aligning with Cummins' commitment to service excellence.

I bring a comprehensive skill set including expertise in sales, order processing, and billing, complemented by my strengths in problem solving, team leadership, and effective communication. These competencies have enabled me to reduce costs and improve team performance, directly contributing to increased efficiency and client satisfaction. I am eager to bring my background in handling complex customer inquiries and my detailed understanding of process and system optimizations to Cummins. I am committed to upholding the highest standards of customer service and am excited about the opportunity to contribute to your team.

Thank you for considering my application. I am looking forward to the possibility of discussing how I can contribute to the ongoing success of Cummins. Yours faithfully,

Yolanda Gaines