Customer Service Restaurant Server

MILVER P. MABABANGLOOB

******************@*****.***

+63-960******* Bacoor 4102 Cavite, Philippines

POSITION APPLIED: RESTAURANT SUPERVISOR

Summary

Highly motivated and self-driven with strong organizational and multitasking skills. Excellent communication and teamwork abilities, proactive and problem-solving mindset and keen attention to details. Skills

• Customer service and hospitality skills

• Barista skills (coffee preparation hot and cold, espresso machine, grinder calibration and maintenance)

• Bartender knowledge (different kind of beers, liquors, wines, cocktails and mocktails)

• Food preparation skills (preparation techniques, cooking methods, presentations and food safety and sanitations)

• Cooking and baking skills (cooking techniques, menu standard and methods, food hygiene and safety standards)

• Business management knowledge, including budgeting, purchasing, costing, menu planning, vendors relationship management, equipment maintenance and inventory management.

• Knowledge of health, safety and food hygiene regulations and procedures.

• Ability to plan menus and organize catering for special events.

• Understanding how to operate specific machines and equipments, functions, settings parameters, and loading materials.

• Ability to understand technical documents, schematic and operating manual.

• Microsoft Office, POS (Point of Sales)

• Driving Skills with PDL Code A, A1, B, B1, B2

EXPERIENCE

COMPAY: JOB TITLE: YEAR:

MOW CAFÉ W.L.L. RESTAURANT CAFE MANAGER July 2022 – July 2024 Manama, Kingdom of Bahrain

Duties and Responsibilities:

• Oversee daily operations, managing multiple store locations and providing highest quality of service.

• Smile, Greet and welcoming the guest in the store. Taking customer order assist and guide about the menu, suggest items to increase sales revenue.

• Making and serve Hot Coffee Espresso, Americano, Cappuccino, Latte, Macchiato, Hot Chocolate

• Making and serve Iced Coffee, Frappe, Shaken Iced Coffee, Juices and Soda Beverages

• Prepare and serve food hot and cold such as salads, sandwiches, pastas, pastries, croissants, and cakes.

• Planning and create menu such as food costing, promos, discounts.

• Manage opening and closing store operations, make sure all machines and equipment’s are working in the best condition.

• Perform daily, weekly and monthly inventory to monitor accurate stocks of supplies.

• Providing well cleaned ambiance store, exceptional hospitality service, quality of products and well maintained equipments.

DRAFT BREWERY RESTAURANT ASST. RESTAURANT MNGR. Jul. 2018 – Feb. 2020 THE MICROBREWERY CO., INC.

Greenbelt 2 Ayala Makati, Philippines

Responsibilities:

• Supporting the Restaurant Manager, supervising staff, managing day-to-day operations and providing exceptional customer service.

BARCINO WINE RESTO BAR BRANCH MANGER Sept. 2016 – Jan. 2018 TARRACO GROUP INC.

Molito Alabang, Philippines

Responsibilities:

• Oversee product quality and operational standards. Plan, organize, train and lead necessary to achieve restaurants objectives in sales costs, employee retention, guest service and satisfaction, food and beverages quality, cleanliness and sanitation

RED KITCHEN+BAR DINING SUPERVISOR Feb. 2015 – June 2016 Filinvest Muntinlupa City, Alabang

Responsibilities:

• Managing the Front-of-house operations, ensuring smooth and efficient service while maintaining high standards of customer satisfaction. (Supervising the staff, Customer Service, Dining Room Operations, Food and Beverages Standards, Financial Responsibility, Health and Safety.) AFKAR MARKETING CO.W.L.L. RESTAURANT SENIOR SUPERVISOR Oct. 2006 – Aug. 2013

(LINA’S, MR. BURGER, Vivel

Patisserie, Fraser Suite Bahrain)

Manama, Kingdom of Bahrain

Responsibilities:

• Overseeing multiple outlets and directing the daily operations of a restaurant, ensuring high standards of service and customer satisfaction and managing the staff to achieve optimal performance. KUDU RESTAURANT SERVICE CREW Jan. 2004 –Jan. 2006

P.O. Box 51858

Riyadh, Saudi Arabia

Responsibilities:

• Adhere to company policies and standards, providing high quality of food, service, cleanliness of the store.

PIZZA HUT INC. WAITER/ CASHIER Aug. 1999 – Jan. 2001 SM Bacoor Cavite, Philippines

Responsibilities:

• Comply with all company procedures and standards, welcoming guest, taking orders serving food and beverages and ensuring positive dining experience. KENNY ROGERS ROASTER TEAM MEMBER Oct. 1998 – Mar. 1999 SM Bacoor Cavite, Philippines

Responsibilities:

• Providing excellent customer service, adhere to company food preparations and cooking standards. Strict compliance in food sanitation and restaurant safety. ACCOMPLISHMENT

• Certificate of BARISTA Training by MOW CAFÉ W.L.L. Kingdom of Bahrain

• TESDA Certificate of Completion PREPARING CAKES.

• Promoted from Team Member to Restaurant Supervisor in LINA'S Cafe effective November 2008, Manama Kingdom of Bahrain.

• Received Employee of the Month for June 2007 in LINA'S Cafe.

• Promoted from Service Crew to Day in Charge effective March 14, 2005, in KUDU Restaurant, Saudi Arabia

• Received CERTIFICATE for Completed Training Competency PIZZA HUT Company for Introductory Expert and Service Expert.

• Received recognition for outstanding performance in Kenny Rogers Roaster SM City Bacoor, Philippines as Crew of the Month for the Month of December 1998.

EDUCATION AND TRAINING

International Electronics and Technical Institute Imus Cavite, Philippines COMPUTER TECHNICIAN and SYSTEM MANAGEMENT Graduate 1999 – 2001 The Technological University of the Philippines Taguig, Philippines AUTOMOTIVE ENGINEERING TECHNOLOGY Undergraduate 1997 – 1998 Pamantasan ng Makati- THS Makati, Philippines

SECONDARY LEVEL Graduate 1993 – 1997

Tenement Elementary School Taguig, Philippines

PRIMARY LEVEL Graduate 1987 – 1993

Personal Information

Birthdate: May 3, 1980 Birth Place: Manila Age: 44 years old Citizenship: Filipino Status: Single Common-Law Partner: Melannie M. De Leon Daughter: Maxene Mababangloob Permanent Address: 041 Molave Street Andrea Village 2, P.F. Espiritu 5, Bacoor City, Cavite, 4102 Contact number in case of emergency: Melannie De Leon Mobile # +63-908******* Character Reference

• Celeste Romero Umali - Restaurant Manager Draft Brewery Mobile # +63-917******* Email: ***************@*****.***

• Liza Bitco – Restaurant Manager – Antonio’s Ermita Manila Mobile # +63-919******* Email: *******.*****@*****.***

• Jasmine Pedrosa – Executive Accountant

Mobile # +63-927******* Email: *******************@*****.*** I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. MILVER P. MABABANGLOOB

APPLICANT

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