Customer Service Call Center
Resume:
Tracy L.
Kreps
Waynesboro, PA 17268
*********@*****.***
Objective
Seeking a position in customer service where my call center experience will be challenged and that may further my opportunity for management and experience in any job field. Skills
Customer problem resolution
Operating fax machine
Proficient with Microsoft Word and Outlook
Education
Waynesboro Senior High School- 2001-2005
Relevant Experience:
Navitor;Waynesboro PA;Oct 2022 to present.print shop making business logos and names on envelopes,
Fiserv; Hagerstown Md; Nov-2020-May-2021
Specialized in providing excellent customer service with online banking accounts and assisting with fraud transactions/blocking debit cards for credit unions and banks.
Edward Brother’s Malloy/Roman and Littlefield; Blue Ridge Summit PA August 2016- August-2020.
Responsible for making book hard covers and putting covers that were made on hard copy books, also splitting pages down to make books also trimming the books down to be able to put covers on them, also sending work to printers to print the books.
Parker Plastics; Hagerstown Md December 2015-February 2016 Responsible for inspecting Plastic bottles for packing and shipping, responsible for taking care of making sure plastic bottles were not damaged or dirty also made sure the machine line I was running was running properly and if it wasn't I was responsible to get a mechanic to come look at it, also had to make sure bottles were coming off the line correctly not get stuck in the line coming out of the machine.
First Data;
Hagerstown Md April 2015- July 2015
Taking inbound calls from merchants who had cardholder credit card disputes against the merchant. Assisted merchants who wanted to fight these disputes with visa, MasterCard, Amex and Discover, how and what steps were needed to dispute their cases. Also read important documents from Visa, MasterCard, Amex and Discover regarding merchants cases and inform merchants the progress of their cases as well. Ulta Beauty; Chambersburg PA November 2014- December 2014 (Manpower) Responsible for sorting and packing online beauty products, also a order runner where I would go throughout the warehouse to get products to finish orders for packing. Parlor House: Waynesboro PA; June 2014-October 2014 Taking To-go orders by phone or in person. Responsible for completing ticket orders by pricing them up for customers. Taking care of ringing customers up to pay their bills at the end of their meals, also rolled silverware, got customers their drinks at beginning of their meal.
Citigroup: Hagerstown Md, August 2013-May 2014
Taking inbound and making outbound calls to Citibank credit card holders to verify transactions to make sure no fraud was taking place on cardholders accounts. Also helped cardholders who experienced Identity Fraud, helped them file reports with police departments, also helped alerting credit agencies about fraud on cardholders accounts. Educated cardholders on how to protect their identities. Blocking and replacing credit cards for cardholders as well. Encore Marketing Inc, Blue Ridge Summit, PA, Feb-2008-Oct-2012 Responsible for customer service for an American Express product where I specialize in contacting other banks and credit card companies to report lost/stolen credit cards Answer inbound calls, assist customers with questions and updating of accounts Responsible for data entry of customer passport information Meet or exceed retention goals on a consistent basis, Q/A scores average from 90% to 100% Assist in training new customer service representatives Other Experience: Arturo’s Pizzeria, Quincy, PA, 2003-2007 Head Waitress
Manage wait staff of at least seven
Hire new waitresses
Make employee work schedule
Inventory and order food and supplies as needed
References
Available Upon
Request
Contact this candidate