Customer Service Store Manager

Noreen Kolbasky

Henderson, NV

Professional Summary

Results-oriented Store Manager,focused on increasing profits,reducing cost,, inventory management, and transforming customer service and store standards.Dedicated front end supervisor well -versed in satisfying customers with exceptional service and support. Accurate and efficient in money handling. Assigning task and maintaining customer areas.

Responsible and mature.

Thriving in a fast paced environment. Capable of working as part of a team to achieve sales goals. Authorized to work in the US for any employer

Work Experience

Manager Associate II

Hertz Car Rental Agency-Las Vegas, NV

June 2022 to May 2024

providing world class service by managing the rental and return process. resolving customers issues and concerns,professionally by using effective customer service techniques. Pull daily reports, contact customers regarding reservations and customer needs. Attention to detail regarding damaged vehicles .sending vehicles out for maintenance or body damage. Store Manager

Circle K-Las Vegas, NV

May 2019 to June 2022

• Managed a staff of 6 employees

• Performed official money count every day

• Coordinated schedules and assigned team members' shifts

• Managed team members' time off requests

• Ensured consistent store productivity and metrics that increased sales and profitability

• Demonstrated excellent people skills in both client and employee relationships

• Interviewed, hired, trained, and supervised new team members

• Managed daily operations, administrative duties, scheduling, and sales

• Managed all aspects of running store

• Hired and trained New employees

• Motivated entire team

• Handled product placement, display, and visual merchandising standards Assistant Manager

ARCO AM/PM Gas Station-Las Vegas, NV

April 2016 to May 2019

Quickly and accurately count drawers at beginning and end of shift. Monitored areas for security and safety hazards.monitored checkout systems and provided assistance and or intervention when necessary. Requested official identification for tobacco and alcohol purchases,consistently meeting strict legal standards of underage sales.

Maintained current knowledge of store sales and promotions and highlights sales to customers. Restocked, arranged and organized merchandise in front of store to drive product sales. Worked closely with upper management to solve problems and customer concerns. Answered questions about store policies and concerns to support positive customer experiences.. maintained inventory counts, ordering store merchandise thru core mark, pulled expired products from shelves. Weekly cleaning of outside pumps. Maintained decals and signage on outside pumps and checking for any damages of pump lines and breakaways.

Store Manager

Citgo-Homestead-FL

June 2009 to January 2016

Hiring, train new team members for gas station and subway inventory, ordering, payroll,scheduling. Vendors. Replenish merchandise by ordering and restocking, rotating shelves, explain to customers about loyalty program and explain rewards to promote loyalty and satisfaction. Education

High school diploma

Lake View High School - Chicago, IL

September 1980 to June 1984

Certifications and Licenses

Food Handler Certification

ServSafe

Driver's License

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