Customer Service Specialist
Resume:
Maria Cardona
*** ****** **** *****, ***** Tx. **634
****************@*****.***
Objectives
To utilize my office service management and customer service experience in a fast-paced and challenging organization
Experience
January 22nd, 2024 – Now
Ichor Systems Inc
Austin, Texas
Customer Service Specialist
Book orders and send OA confirmations once booked
Process RMA orders – send to Logistics for RMA approval – Supplier Fault/AMAT Fault/Shipping Fault/Return/Repairs/Rework/Reconfig RMA/Liability Scrap RMA
Communicate through Teams
Book orders for Singapore, Malaysia, Austin, Intercompany orders
Process Orders Ready to Ship at end of day everyday
Process Gas Panels orders
Process FGI Allocations for Austin and Fremont CA. every Tuesday through Excel Spreadsheet – All day process
Email buyer if PO needs to get revised on pricing or address
Push orders to Awaiting Shipping if on Scheduled Status
Austin Ship List
Austin Non-AMAT standard order entry and email traffic in Austin Customer Service Inbox
Communicate through Teams or email only
Process daily NRE’s on excel spreadsheet
Experience
July 12th, 2021 – December 5th, 2023
Daltile
Austin, Texas
Customer Service Rep II
Order material for upcoming New Home Development
Customer Service
Contact and Receive calls from customer and New Home Builders
Ordering new material from vendors
Call vendors to check on status on material
Track orders
Dispatch
Filing
Collect payment
Call Credit to release orders
End of Day Closing
Open and Close
Oasis
Experience
September 2018 – August 2019
Kent Moore Cabinets
Receptionist/Customer Service
Austin, Texas
Order material for New Home Builders
Schedule new jobs to installers
Kept hours for installers for payday
Dispatch
Customer Service
Monthly meetings
Contact and Receive calls from New Home Owners for maintenance problems
Quick books
Filing
Supply Pro
RFMS
Experience
April 2016 – June 2018
Hi-Tech Flooring
Austin, Texas
Account Coordinator
Order material for upcoming New Home Development, Quotes, Estimates
Customer Service
Appointments scheduling
Contact and Receive calls from New Home Owners for maintenance problems
Order new material from vendors
RFMS, Supply Pro
Quick Books
Dispatch
Blueprints
Filing
Walk job site to make sure everything is correct on site
Monthly meetings with Builders
Experience
September 2009 – April 2016
Flooring Services
Austin, Texas
Team Lead / Customer Service
Order material for upcoming New Home Development
Quotes, Estimates
Customer Service
Appointment Scheduling
Measurements
Quick Books
RFMS, Supply Pro
Dispatch
Filing
Monthly meetings with builders
Walk job site to make sure everything is correct
Round Lake Senior High School – 1988
High School Diploma
Reference are available upon requests
Contact this candidate