LEWONDA MAIDEN
CONTACT
Dallas, TX *****
Mobile: 972-***-****
**********@*****.***
EDUCATION
Expected in August 2026
Certification: Medical Billing And
Coding
Purdue Global University,
Lafayette, IN
January 2016
Bachelor of Science: Criminal
Justice Administration, Human
Services
University of Phoenix, Phoenix, AZ
LANGUAGES
Spanish
Limited Working
LICENSING AND
CERTIFICATIONS
All Lines Adjuster's License
States: CT, DE, FL, GA, KY, LA,
NH, NM, NC, OK, RI, SC, TX,
VT, WV, WY Issued June 2024,
Expires April. 2026 NPN #
21208153
PROFESSIONAL SUMMARY
Seeking administrative position in healthcare industry. Skilled in customer service with working knowledge regarding patients rights and assistance programs. Efficient in handling inbound and outbound calls in fast-paced environments. Friendly team player with talent for operating Including exceptional communication and limited working bi-lingual skills. WORK HISTORY
February 2025 - Current
Retiree, Self-employed, Dallas, TX
April 2024 - February 2025
Auto Claims Adjuster, State Farm, Richardson, TX
November 2016 - March 2024
Administration /Accounting Clerk, City Of Irving- Police Department, Irving, TX
Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Passionate about learning and committed to continual improvement. Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism. Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts. Documented all findings in concise reports.
Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
Researched daily variances for bank deposits.
Tracked expenses and inventory purchases. Processing AP & AR Invoices. ADA Compliance Training and
Certification in TTY Phone
Current
Texas Commission on Law
Enforcement (TCOLE) License
Current
Texas Crime Information Center
& National Crime Information
Center (TCIC/NCIC) Certification
Current
TLETS Certification Current
August 2012 - October 2016
Dispatcher I -Call Taker, City Of Irving- Police Department, Irving, TX
Scheduled and completed travel/ training expenses and reimbursements for police and management staff
Streamlined financial document processing by 85%. Making it easier for lead personnel to accurately determine profit by division. Interaction with vendors, contractors and professional services personnel. Generated comprehensive reports for management, covering key financial metrics.
Received public emergency and non-emergency calls. Supervising response prioritization in order to effectively dispatch units such as police, fire, and EMS. At the same time, monitoring and tracking data in real-time. Effectively managing multiple calls while maintaining the ability to stay calm. Leading to an increase of 6% to officer response times. Utilized telephone and radio equipment receiving requests and reports via police officers, medical dispatch and firefighting crews. Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status. Prepared accurate and thorough burglary and theft reports. SKILLS
Experienced with Microsoft Office
tools
One Note
Microsoft Teams Tiburon
Central Square operations Salesforce
Collaborative teamwork Time Management
Flexibility Problem Solving
Active Listening Proficient in managing disputes
Critical Thanking