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Medical Billing Customer Service

Location:
Dallas, TX
Salary:
15 - 18
Posted:
June 09, 2025

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Resume:

LEWONDA MAIDEN

CONTACT

Dallas, TX *****

Mobile: 972-***-****

**********@*****.***

EDUCATION

Expected in August 2026

Certification: Medical Billing And

Coding

Purdue Global University,

Lafayette, IN

January 2016

Bachelor of Science: Criminal

Justice Administration, Human

Services

University of Phoenix, Phoenix, AZ

LANGUAGES

Spanish

Limited Working

LICENSING AND

CERTIFICATIONS

All Lines Adjuster's License

States: CT, DE, FL, GA, KY, LA,

NH, NM, NC, OK, RI, SC, TX,

VT, WV, WY Issued June 2024,

Expires April. 2026 NPN #

21208153

PROFESSIONAL SUMMARY

Seeking administrative position in healthcare industry. Skilled in customer service with working knowledge regarding patients rights and assistance programs. Efficient in handling inbound and outbound calls in fast-paced environments. Friendly team player with talent for operating Including exceptional communication and limited working bi-lingual skills. WORK HISTORY

February 2025 - Current

Retiree, Self-employed, Dallas, TX

April 2024 - February 2025

Auto Claims Adjuster, State Farm, Richardson, TX

November 2016 - March 2024

Administration /Accounting Clerk, City Of Irving- Police Department, Irving, TX

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Passionate about learning and committed to continual improvement. Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism. Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts. Documented all findings in concise reports.

Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.

Researched daily variances for bank deposits.

Tracked expenses and inventory purchases. Processing AP & AR Invoices. ADA Compliance Training and

Certification in TTY Phone

Current

Texas Commission on Law

Enforcement (TCOLE) License

Current

Texas Crime Information Center

& National Crime Information

Center (TCIC/NCIC) Certification

Current

TLETS Certification Current

August 2012 - October 2016

Dispatcher I -Call Taker, City Of Irving- Police Department, Irving, TX

Scheduled and completed travel/ training expenses and reimbursements for police and management staff

Streamlined financial document processing by 85%. Making it easier for lead personnel to accurately determine profit by division. Interaction with vendors, contractors and professional services personnel. Generated comprehensive reports for management, covering key financial metrics.

Received public emergency and non-emergency calls. Supervising response prioritization in order to effectively dispatch units such as police, fire, and EMS. At the same time, monitoring and tracking data in real-time. Effectively managing multiple calls while maintaining the ability to stay calm. Leading to an increase of 6% to officer response times. Utilized telephone and radio equipment receiving requests and reports via police officers, medical dispatch and firefighting crews. Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status. Prepared accurate and thorough burglary and theft reports. SKILLS

Experienced with Microsoft Office

tools

One Note

Microsoft Teams Tiburon

Central Square operations Salesforce

Collaborative teamwork Time Management

Flexibility Problem Solving

Active Listening Proficient in managing disputes

Critical Thanking



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