Michele L. Miller
Winter Haven, FL ***** 608-***-**** ***********@*****.***
Objective
Seeking a company that will give me the opportunity to demonstrate my skills & knowledge in a working environment while also bettering myself & those around me. Experience
Loan Processing Specialist Wisconsin Housing & Economic Development Authority 07/2024 – 6/2025
* Review & audit housing loan documentation; condition loan documents & update language where required
* Sign-off on updates, conditions, housing reviews, audits; & submit documentation to underwriters
* Collaborate with employees & underwriters to ensure proper documentation is prepared & maintained
* Release final documentation to vendors & verify receipt
* Order AVM data & information
Operations Specialist First National Bank and Trust Beloit, WI 10/2016 – 06/2024
* Responsible for CD/IRA conversions/audits, address change, saving bond tax processing, & rate exceptions
* Processed marriage licenses, birth & death certificates, trust documents, estate papers, & POA Documents
* IRA specialist processing/audits, assisted with IRA projects & procedures, & HSA transaction/forms audit
* Maintained & follow up with new customer accounts via in-house phone & email
* Worked with 1099/5498 end of year forms, decedent account processing
* Debit card customer processing & maintenance
Assistant Deposit Operations Manager Anchor Bank Madison, WI 07/2015 – 09/2016 (Company Merger)
* Assisted with overseeing customer service, retirements, & CIS departments
* Processed levies & garnishments
* Decedent account processing
* Employee scheduling
Branch Manager and Loans Officer Union Bank & Trust Company Brooklyn, WI 11/2008 – 06/2015
* Oversaw day-to-day responsibilities of the Brooklyn branch location
* Supervised & maintained customer service
* Processed consumer & mortgage loans
* Trained, coached, & hired employees
* Employee scheduling
Assistant Manager and Loans Officer Associated Bank Madison, WI 04/2007 – 10/2008
* Oversaw branch location in the absents of the branch manager
* Assisted with training & coaching of employees
* Supervised & maintained customer service
* Processed consumer loans
Visiting Nurse Assistant Senior Services of Rock County Janesville, WI 07/1992 – 04/2012
* Supported clients with emotional & moral distress
* Assisted clients with day-to-day activities
* Transported clients to appointments
* Range of motion therapy
* In-home physical therapy