Data Entry Medical Billing

Keisha McElroy

********.*@*****.*** 708-***-**** Chicago, IL

SUMMARY

Seasoned healthcare administrative professional with 4 years of experience seeking a KeishaM Resume role. Skilled in patient information data entry, switchboard operations, and ER registration, ensuring data integrity and efficient communication. Proficient in Microsoft Office, medical billing processes, and maintaining confidentiality; adept at handling high-volume customer interactions with professionalism. WORK EXPERIENCE

Harmony Healthcare Chicago, IL

Data Entry Sep 2023 - May 2024

• Maintained high accuracy in processing patient information, ensuring data integrity and confidentiality within electronic health record systems.

• Enhanced healthcare delivery efficiency through prompt and precise data entry tasks.

• Adhered rigorously to data privacy regulations and company policies during information management procedures. DuPage Medical Group/ Duly Health and Care Downers Grove, IL Switchboard Operator Jan 2021 - May 2023

• Directed inbound calls to appropriate professionals, improving departmental response times.

• Coordinated public address announcements and emergency notifications, ensuring clear communication in critical situations.

• Performed clerical tasks such as mail sorting and document preparation, emphasizing accuracy in message documentation.

• Managed an average of 50 customer calls daily, maintaining professionalism and courtesy in a fast-paced environment.

Advocate Christ Hospital Oak Lawn, IL

ER Registration Clerk Feb 2020 - May 2020

• Answered a large number of telephone inquiries, resolving customer concerns and documenting interactions with precision.

• Processed patient admissions, confirming personal and insurance details to sustain integrity and privacy of system records.

Advocate Outpatient Center Chicago, IL

Patient Service Representative Jan 2018 - Apr 2019

• Coordinated appointment scheduling and managed cancellations and rescheduling, ensuring effective patient access to diverse medical services.

• Maintained accurate records and resolved claim discrepancies, enhancing billing efficiency; adeptly handled financial transactions and clarified procedures and costs to patients. EDUCATION

Rasmussen University

Associate of Arts and Sciences

Sep 2024

Malcolm X College

No Degree, Healthcare Service

Chicago, IL

Jan 2019

Westinghouse Career Academy

High School Diploma, Healthcare

Chicago, IL

Jun 2006

CERTIFICATIONS

Earlyild hood education 2023

SKILLS

Epic Trained • Company Directory • Knowledge of HIPAA • International Calling • Customer Service • Effective Customer Service • Basic Computer Skills in Microsoft Word, Excel, PowerPoint • Call Transfers • Ability to Multitask in Fast-Paced Environment • Switchboard Operations • Strong Knowledge of Medical Billing • Medical Records Workflow • Medical Terminology • Insurance Knowledge • Data Entry Proficiency • Knowledge of Insurance and Healthcare Terminology • Customer Service Orientation • Communication Skills • Problem-Solving Ability • Attention to Detail • Time Management

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