Technical Program Manager

Jeff Parrow

Lancaster, MA 508-***-**** *******@*******.*** linkedin.com/in/jeffparrow

TECHNICAL PROGRAM MANAGER

Accomplished Program Management Professional with a strong track record of leading cross-functional teams to deliver complex hardware and software solutions in dynamic, high-pressure environments. Known for bringing out the best in teams through passion, commitment, active listening, and hands-on problem-solving. Demonstrates accountability and a drive for continuous improvement, innovation, and exceeding expectations. Recognized for thriving under tight deadlines while maintaining a collaborative and solution-oriented approach.

AREAS OF EXPERTISE

Program Management Cross Functional Leadership Problem-Solving Risk Management Scheduling Executive Communication Business Strategy Go-To-Market Strategy Attention to Detail

EXPERIENCE

Dell Technologies, Austin, TX

Consultant Program Manager, PowerVault Storage, 2020 – 2025

Responsible for the growth and development of the $600M Dell PowerVault Entry Storage business.

Successfully delivered over 30 new product introductions: HW/SW releases on schedule meeting the quality, financial and resource requirements of the company.

Led cross functional teams (Engineering, Product Management, Services, Manufacturing, Supply Chain, Marketing, Finance) aligning on goals, milestones and metrics.

Measured and tracked key performance indicators such as revenue, units, and margin; identified and investigated areas of concern and developed regional remediation plans.

Collaborated with management and teams to identify solutions to complex problems.

Identified risks and provided mitigation and contingency options.

Reported program readiness, technical and business risks to Executive Management on a regular basis.

Contributed to Corporate Initiatives to continuously improve product development and launch governance.

Consultant Program Manager, APEX Data Storage Services, 2018 – 2020

Led the launch of APEX Data Storage Services at EMC, focusing on Service Delivery, deployment, HW configuration, secure network setup, and billing.

Collaborated with cross-functional teams to ensure successful implementation of Dell's Storage as a Service initiative.

Optimized On-premise & CoLo deployments, enhancing customer experience and increasing operational efficiency.

EMC Corporation, Hopkinton, MA

Senior Program Manager, Mid-range Storage, 2010 – 2018

Led program management efforts for EMC's Midrange Storage business, overseeing the definition, scoping, planning, implementation, and release of HW/SW solutions.

Achieved significant milestones in program delivery, contributing to the growth and success of the Midrange Storage business at EMC.

Jeff Parrow *******@*******.*** Page 2

Technology Strategist, Mergers and Acquisitions, 2005 – 2008

Identified acquisition opportunities aligning with the company's strategic direction.

Determined the viability of Intellectual Property Portfolios for potential acquisition by EMC.

Ensured acquisitions furthered EMC's goals and growth.

Consultant Product Manager

Led product strategy and vision for EMC's ControlCenter $400M/yr storage management software offerings.

Identified and implemented innovative solutions to optimize storage management application performance.

Collaborated with cross-functional teams to drive product development and enhancements.

Manager, Technical Alliances

Managed the Technical Alliances team, approximately 10 technical alliance managers responsible for developing joint technology solutions between EMC and Oracle, Microsoft, SAP, Intel, Informix, Sybase, Lucent, Cisco, Nortel and others.

Corporate Systems Engineer

Provided technical support to field SE’s and Sales Reps at EMC & offered high-level consulting to major accounts worldwide. Collaborated with cross-functional teams to drive technical solutions to enhance customer experience.

ADDITIONAL RELEVANT EXPERIENCE

Digital Equipment Corporation, Maynard, MA, Sales Support Consultant, Principal Programmer Analyst

EDUCATION

Master of Science (MS), Computer Science, University of Lowell, Lowell, Massachusetts

Bachelor of Arts (BA), Business & Economics, Saint Anselm College, Goffstown, New Hampshire

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