Operations Manager Code Compliance

Experienced business professional, eager to drive company growth by leveraging skills and expertise. Motivated, personable, and adept at engaging professionals across all levels, with a strong commitment to results.

SKILLS

Strong Work Ethic

Excellent Communication

Organized & Proficient

Multi-tasking

Hiring, Training & Mentoring

Project & Personnel Mgmt

Tenant Relationship Mgmt & Complex Problem Resolution

Budget Development & Forecasting

Bids Tabulations

Creating Scopes of Work

Strong Negotiation Skills

Invoicing Processing

Delinquents and Collections

Microsoft Office Proficient

Misc Accounting & Contract Software (Yardi, Coupa)

Project Scheduling

Safety & Building Code Compliance

Project Scheduling

Safety & Building Code Compliance

Due Diligence

Energy Management

HVAC Certified

Extensive Knowledge of Building Systems – Chillers, AHU, Boilers, Generators, Fire Systems, ETC

EXPERIENCE

DIRECTOR OF OPERATIONS

Simon Properties - Phipps Plaza Atlanta, GA & Tyrone Square St. Petersburg, FL July 2019 – Dec 2024

Optimized customer experience and tenant sales by maintaining a safe, appealing environment. Oversaw operations, maintenance, and contracted services, managing budgets and controlling expenses. Led capital planning, preventative maintenance, and construction projects while ensuring compliance with safety standards. Managed vendor relationships, staff training, and operational efficiency, contributing to long-term strategic planning and emergency preparedness.

SENIOR PLANT MANAGER

Brookfield Properties – Cumberland Mall- Atlanta, GA March 2016 – June 2019

Implemented a preventive maintenance program for mall equipment, overseeing engineering staff and contractors. Ensured system efficiency, developed emergency procedures, and maintained compliance with Life Safety codes. Managed EMS monitoring, energy programs, and equipment budgeting, including SOW and RFP development for new installations.

REGIONAL OPERATIONS MANAGER

Boxer Properties - Atlanta, GA July 2012 – March 2015

Advanced from Lead Engineer to Regional Operations Manager, overseeing a 2.2M sq. ft. portfolio across 8 states. Led property takeovers, staff management, and daily operations while ensuring quality control and cost efficiency. Contributed to LEED Platinum certification, negotiated contracts, coordinated staffing, and managed safety programs.

REGIONAL CHIEF BUILDING ENGINEER

Verizon Business - Atlanta, GA Feb 2004 – June 2011

Managed 2M+ square feet of commercial properties across five states, leading a team of 12 engineers to ensure 99.99% building system uptime. Oversaw preventive maintenance and repairs for HVAC, Fire Alarm Systems, DC power plants, UPS, Chillers, Boilers, and Generators.

OPERATIONS MANAGER

MCI Communications - Atlanta, GA March 1999 – Feb 2004

Managed daily operations and a team of 26, ensuring efficient work order execution. Installed and maintained Unified Voice equipment and telecom systems (DSO, DS1, DS3, OC3–OC192). Coordinated with the Network Operations Center to resolve escalations and meet deadlines.

SERGEANT/NCO

U.S. Army – Ft Huachuca, AZ June 1991 – March 1999

Led 20-35 soldiers in communications equipment operations and maintenance, both on base and in the field. Installed and operated T-Berd and Power Generators, executed digital group multiplexing, managed mobile subscriber equipment, and contributed tactical planning.

EDUCATION

On Site Trained in:

HVAC: Trane, Carrier, and Liebert

Central Plant: Trane and Carrier

Generators: Caterpillar, and GENERAC

EPA Certificate

Certified by the EPA in universal HVAC

Primary Leadership Development Course

U.S. Army, El Paso, TX 1997

BA/Business Communications Degree

University of Maryland 1995

Go Green Initiative, LEED

Member of Association of Energy Engineers

Certified Six Sigma Green Belt

OSHA Trained in “Train the Trainer”

PMP - Certified

Professional references available upon request.

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