Human Resources Employee Relations
Resume:
SHANTEL MCLAUGHLIN
Alexandria, VA *****
************@*****.***
PROFESSIONAL SUMMARY
Human Resources professional with drive for helping employers recruit, develop and retain employees. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity.
SKILLS
Benefits Administration
Customer Service
HR Management Systems
Onboarding/Exits
Policy and Procedure Writing
Recruiting/Temporary Staffing
Complex Problem Solving
Relationship Building
WORK HISTORY
SR. HR GENERALIST 2/2022 to Present
ENTERPRISE COMMUNITY PARTNERS Silver Spring, MD
Responsible for developing, communicating, and administering HR polies and programs. Partner and provide support to the Enterprise Community Development/Residential division with human resources policies, procedures, onboarding/exits, payroll, Workday, COVID-19 protocols, benefits, leave administration, and other HR questions.
Consult with client groups regarding staffing needs, compensation, performance management, employee relations matters, policy compliance, training, etc. for their respective employee populations.
Complete Workday transactions to support hiring, transfers, separations, and other actions. Respond to requests for information related to unemployment claims and participate in appeal meetings.
Manage the Workers Compensation program and claim process.
Conduct employee relations counseling, mediation, and investigations as well as handle employee grievances and new hire orientation monthly.
Serve as a member of the Employee Engagement Council Committee and assist with special projects as assigned.
HR GENERALIST 12/2019 to 08/2021
INSPERITY/THOMPSON CHILD & FAMILY FOCUS Matthews, NC
Responded to employee inquiries, questions, and complaints. Provided guidance and support regarding employee relations issues, workforce analysis, performance management and other core HR functions.
Maintained employee files and delivered tracking system to identify trends and issues. Processed HR transactions in Premiere.
Provided guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
Addressed employee conflicts with appropriate urgency and followed all corporate procedures.
Reviewed and screened applicant resumes to identify qualified candidates.
Facilitated criminal background check process for new hires.
HR ASSOCIATE 01/2013 to 11/2019
ATRIUM HEALTH Charlotte, NC
Assured company policies were administered fairly and constantly throughout managing the Resolution/Dispute process.
Liaison for teammates assigned to Case Management and assist teammates with their job search.
Responded to ESC Unemployment Claims by submitting proper documentation by due date. Knowledgeable of other Centralized processes such as Workforce Impact, EEOC Charges, Open Enrollment, Engagement Survey and Corporate Operations events.
Served as the Human Resources subject matter expert on HR policies, processes, FMLA/LOA, recruitment, benefits, and workforce relations concerns.
Partnered with others in HR department to identify issues and build effective solutions.
HR ASSOCIATE 02/2008 to 01/2013
ATRIUM HEALTH UNION Monroe, NC
Created new teammate’s file and accurately entered their information into the STAR system.
Responded to teammates and leaderships inquires effectively, efficiently and in a timely manner.
Liaison for Student Services which included clinical/non-clinical rotations and Individual Shadowing Experience.
Coordinator for CHS Union’s Fitness Center. Assisted in other projects and special events such as File Audits, Job Fairs, Open Enrollment, Hospital Week, and Teammate Service Recognition.
EDUCATION
CERTIFICATE PROGRAM Medical Office Specialist 07/1995
Applied Career Training (ACT), Rosslyn, VA
Job-related courses: Medical Terminology, Insurance Billing, Transcription, Records and Office Administration
.
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