Scrum Master Continuous Improvement

Tim Hiller

Minneapolis, Minnesota 763-***-**** ***.******@*******.*** LinkedIn Profile

PROFESSIONAL SUMMARY

Certified Project and Product Management Leader with a strong foundation in Agile and Scrum methodologies, software development, and cross-functional team leadership. Proven track record of delivering complex, high-impact projects on time and within budget while aligning with business goals. Skilled in driving product strategy, stakeholder engagement, and iterative delivery to improve user experience and operational performance. Passionate about fostering team growth, continuous improvement, and building collaborative, outcome-driven environments.

CERTIFICATIONS

• Project Management Professional (PMP)

• NBC Leadership Management (JUMP)

• Professional Scrum Master (PSM)

• Lumia Professional Coach

PROFESSIONAL EXPERIENCE

NBCUniversal - NBC Sports Next, Minneapolis, MN

Product Owner / Scrum Master 09/2018 - 06/2024

• Established customer relationships with external clients to gather requirement, establish expectations, and act as technical expert and liaison

• Created and maintained comprehensive project plans, timelines, and budgets across multiple concurrent initiatives.

• Led product lifecycle management across 3+ simultaneous products, from ideation to launch.

• Developed comprehensive product roadmaps aligned with market trends, increasing end- user engagement by 17%.

• Established long-term business strategies, resourcing plans, and tactical execution roadmaps.

• Aligned project goals with organizational strategy, driving measurable business outcomes and stakeholder satisfaction.

• Created governance documentation encompassing scope, budget, risk, execution, and quality assurance.

• Monitored and reported KPIs and product metrics to stakeholders, leveraging Earned Value, Cost Performance Indexing, and Schedule Performance Indexing for strategic decision-making.

• Managed technical debt backlog and established systematic work item completion processes across multiple products.

• Led three cross-functional teams to implement innovative technologies and enhance user experience.

• Owned and prioritized product backlog, ensuring alignment with business objectives and capacity planning.

• Defined project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Identified and mitigated project risks, reducing potential delays and budget overruns.

• Spearheaded the development and execution of product strategies, optimizing Agile methodologies to drive efficiency and innovation.

• Recruited and mentored high-potential team members, fostering a culture of continuous improvement and accountability.

• Implemented structured onboarding programs, enhancing employee integration and performance.

• Introduced performance metrics dashboards to track KPIs, enabling data-driven decisions and continuous improvement.

• Managed large-scale technology migrations with zero business disruptions, ensuring seamless continuity between new and legacy products.

• Streamlined workflows through process documentation, improving efficiency and identifying areas for optimization.

• Partnered with business leaders to drive project intake, prioritization, and process improvements.

• Created and owned Jira projects for each product throughout the product life lifecycle.

• Collaborated with analytics and technology teams to develop cross-departmental solutions and operational efficiencies.

• Managed and coached multiple Agile teams, optimizing development workflows and delivery timelines.

Wolters Kluwer Financial Services, St. Cloud, MN

Senior Software Engineer 03/2006 - 09/2018

• Architected scalable MVC and Web API interfaces across 20+ products, streamlining development.

• Led and managed offshore development teams, optimizing collaboration and delivery efficiency.

• Automated deployments using Octopus, reducing manual effort by 50%.

• Established technical debt backlog management, improving unit test coverage to 95% and reducing compiler warnings by 75%- promoting clean and efficient products.

• Implemented static security analysis and automated UI tests, ensuring product integrity.

• Partnered with architects to develop cost-saving automated content solutions, cutting expenses by $200K annually.

Minnesota Twins, Minneapolis, MN

Software Engineer 2004 – 2006

• Created Java applications to monitor Metrodome gate traffic.

• Enhanced in-game fan experience with custom Java applications, connected to Apache servers and handheld devices.

• General IT setup and maintenance.

EDUCATION

University of Wisconsin-River Falls

B.S., Computer Science

CORE SKILLS

• Product Management & Strategy

• Agile & Scrum Methodologies

• Roadmap Development & Execution

• Cross-Functional Leadership

• Budgeting & Cost Optimization

• Process Improvement & Documentation

• Data-Driven Decision Making

• UI/UX & User Engagement

• Software Development Lifecycle (SDLC)

• Team Development & Coaching

TECHNICAL SKILLS

• SaaS & Cloud Technologies

• .NET, JavaScript, HTML5, XML, XSLT

• Drupal, WordPress

• Jira, TFS, PagerDuty

• Selenium, Automated Testing

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