Customer Service Data Entry

EBONIE HICKMON

**************@*****.*** 816-***-**** LINKEDIN PROFILE

PROFESSIONAL STATEMENT

Seeking a challenging yet rewarding opportunity in healthcare that focus on customer service, patient relations, and resolutions for its customers. Effectively utilize exceptional verbal and written communication skills during all customer interactions as an ambassador of the company.

PROFESSIONAL EXPERIENCE

Commerce Bank (through Ecco Select) Feb 2024 – Current

Chargeback Specialist

•Responsible for processing and reconciling vendor and customer disputes

•Posting chargeback credit card charges, maintaining documentation of chargebacks

•Updating revenue reports when necessary

•Responsible for providing a high degree of problem-solving skills and record keeping experience

Overstock (through Kelly Services) April 2020 – Feb 2024

(Converted to Permanent on 9/2020)

Administrative Assistant – Inventory

•Maintain inventory reports using both Word and Excel, distributing them to other staff members as necessary.

•Analyzes administrative problems and make recommendations for a solution to superior.

•Data entry of account information.

•Assist in maintaining inventory updates and location in the database.

Problem Solver

•Responsible for pulling customer orders.

•Verifying the accuracy and good condition of items within an order.

•Supervised material flow, storage, and global order fulfillment.

•Work closely with the managers to locate or replace missing and damaged customer orders.

Fountain City Performing Arts August 2019 – April 2020

Volunteer Coordinator

•Coordinates non-singing volunteers to help at weekly rehearsals

•Provide administrative tasks and duties in the chorus office

•Recruit volunteers from the community to support the efforts of FCPA

EDUCATION

Concorde Career College – Kansas City, MO

Certificate in Insurance Coding & Billing, Jun 2010

Fairfax Learning Center – Kansas City, KS

Diploma, May 2005

SKILLS

• Customer Service

• Microsoft Word, Excel, PPT, Access

• Exercise Independent Judgement

• Data Entry

• Medial Coding

• Inventory Control

• Medical Manager,

• Problem Solving

• Alta Point, HIPAA, ICD-9CPR certified

• Detail Oriented

Contact this candidate