Customer Service Client Relations

Nicole Wagner

Brick, NJ

******.*******@******.*** 201-***-****

Professional Summary

Driven and resourceful professional with extensive experience in customer service, management, and entrepreneurial ventures. Demonstrates a strong ability to lead teams, manage operations, and deliver excellent results. Currently operating a successful cleaning business, with a focus on client satisfaction and operational efficiency. Seeking opportunities to bring a dynamic skill set to an administrative or managerial role within a progressive organization.

Professional Experience

Owner & Operator

Savvy Soapers Cleaning Services – Brick, NJ

March 2024 – Present

● Founded and managed a successful cleaning company serving residential and commercial clients.

● Oversee scheduling, client relations, and operational logistics to ensure high-quality service delivery.

● Developed marketing strategies to grow the client base, achieving profitability within months of launch.

● Maintain strong client relationships, with references available upon request. Interim Manager

Crespo's Hookah Lounge & Restaurant – New Milford, NJ March 2024 – May 2024

● Managed daily operations, including staff supervision, scheduling, and customer service.

● Assisted in improving workflow and operational efficiency to meet business goals.

● Leveraged role to build connections and secure new clients for Savvy Soapers Cleaning Services.

Server

River Edge Diner – River Edge, NJ

November 2023 – March 2024

● Welcomed and seated guests to ensure a positive dining experience.

● Accurately processed food and drink orders in coordination with kitchen and bar staff.

● Provided exceptional customer service while maintaining an organized and clean dining environment.

Florist Assistant / Customer Service Representative Crystal Florist – North Arlington, NJ

January 2023 – May 2023

● Handled cash transactions, inventory management, and merchandise display.

● Designed and assembled floral arrangements for various occasions.

● Delivered friendly and efficient customer service to meet client needs. Appointment Setter

Straight Marketing Business Solutions – Elmwood Park, NJ September 2019 – March 2020

● Scheduled and managed appointments for business clients.

● Created and maintained spreadsheets for tracking and reporting purposes.

● Assisted with onboarding, client interviews, and scheduling. Account Manager

Straight Marketing LLC – Elmwood Park, NJ

March 2020 – July 2020

● Managed online business accounts and ensured error resolution.

● Built and maintained strong relationships with clients.

● Analyzed account data and implemented improvements to optimize performance. Sales Associate / Cashier

Denny’s Children’s Clothing Store – Paramus, NJ

September 2018 – September 2019

● Processed transactions and managed cash handling responsibilities.

● Delivered excellent customer service and promoted in-store promotions.

● Organized inventory and maintained an efficient workspace. Education

High School Diploma

Kearny High School – Kearny, NJ

June 2011

Core Skills

● Entrepreneurial and Business Management

● Customer Service Excellence

● Operational Logistics and Scheduling

● Staff Supervision and Team Leadership

● Marketing and Client Development

● Proficient in Microsoft Office Suite (Word, Excel, Outlook)

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