Business Analyst Development

MONICA DANDAN ZHENG

+1-408-***-**** ******.******@*****.*** San Jose, CA

Professional Summary

Results-driven Business Analyst professional with over 5 years of experience in B2B/B2C account management, international trade solutions, and client acquisition. Proven success in driving revenue growth through strategic partnerships, effective sales strategies, and delivering tailored E-commerce solutions. Multilingual communicator fluent in Cantonese, Mandarin, and English, adept at fostering long-term client relationships and influencing decision-makers. Proficient in leveraging data analytics (Python, SQL, Excel, VBA) to optimize business outcomes and client success. Experience

Polar Air Cargo Hong Kong SAR

Supervisor, Business planning and

analysis

10/2024 – 06/2025

• Support timely and accurate reporting to Senior Management and Sales team with business implications.

• Assist in revenue budgeting process, performance measurement, ad hoc projects, business cases and market research.

• Provide market data analysis and report the findings to the Sales Team regularly.

• Assist in developing pricing and sales strategies with stations and GSA.

• Assist in the partnership programs by providing performance analysis.

• Support and update presentations for customer meetings or internal summits and support Senior Management with forum and exhibition requirements.

• Cooperate with other departments on automation and dashboard development projects.

HSBC Hong Kong SAR

Business Development Manager I

08/2022 - 10/2024

• Supervised and mentored junior team members to ensure project milestones and client acquisition targets were met.

• Managed multiple cross-border trade finance and mortgage projects, maintaining regulatory compliance and delivering client solutions.

• Coordinated with global partners and internal departments to ensure smooth project execution and timely reporting.

Just Peachy Baby Hong Kong SAR

Business Development Manager

07/2021 - 05/2022

• Designed and implemented targeted marketing strategies that boosted brand visibility and drove online B2B sales in APAC regions.

• Managed key accounts and provided customized product solutions, fostering long-term client loyalty and recurring sales.

• Optimized SEO and PPC campaigns to enhance the company's E-commerce footprint, increasing inbound leads from SMEs.

Woolworths Group Hong Kong SAR

Account Executive

12/2020 - 05/2021

• Successfully closed high-value B2B sales, consistently achieving quarterly targets exceeding 1M HKD.

• Conducted on-site client meetings and exclusive tasting events, strengthening customer relationships and upselling product lines.

• Developed a deep understanding of client needs in international trade contexts, offering tailored supply solutions.

Cathay Pacific Airways San Francisco

Bay Area

Senior Flight Purser

09/2007 - 06/2020

• Led and mentored a team of eleven flight attendants and pursers, ensuring adherence to safety protocols and delivering exceptional customer service across all classes.

• Managed on-time performance, exemplified strong problem-solving abilities, and maintained effective communication, keeping the Inflight Service Manager well-informed.

Inopla Inc. San Jose, CA

Software Engineer

08/2006 - 08/2007

• Built the wafer polishing machine and system.

• Designed and developed the user interface by using C++ for the operating system.

• Tested the UI performance on the operating system.

• Increased efficiency and cost effectiveness by designing and implementing the UI on the system.

Education

MSc in Business Analytics

The Hong Kong Polytechnic University Hong Kong

May 2024

Awards & Honors

• Awarded the Targeted Taught Postgraduate Programs Fellowships Scheme (2022/23)

B.S. in Computer Science - Data Analysis

DePaul University Chicago, IL, USA

May 2005

Awards & Honors

• Dean's Honor List • Member, Golden Key International Honour Society Skills

• B2B Sales & Account Management • Strategic Sales Planning & Revenue Growth

• Export E-commerce Solutions • Client Acquisition and Relationship Management

• Data Analytics & Business Intelligence: Python, SQL, Excel, VBA

• Multilingual Communication: Cantonese (Native),

Mandarin, English

• Digital Marketing & Social Media Strategies • Negotiation & Problem-Solving Certifications

• 06/01/22, WSET Level 3, Wine & Spirit Education Trust • 06/01/20, DIGITAL MARKETING - CUSTOMER ENGAGEMENT, SOCIAL MEDIA, PLANNING & ANALYTICS,

Columbia Business School

Languages

• Chinese (Cantonese) Native

• English Fluent

• Chinese (Mandarin) Fluent

Awards

• HSBC HK – IBC Top Referrer (2023)

• HSBC Expat Rising Star (2022)

Contact this candidate