Data Entry, Data Validation, Customer Service

Adam Brown

New Castle, PA *****, 724-***-**** **************@*****.***

LinkedIn URL: www.linkedin.com/in/shaggybrownjob Available for Remote Work Professional

Summary

Detail-oriented professional with over three years of experience in customer service, data entry, and data validation, seeking a remote role as a Customer Service Representative, Data Entry Specialist, Search Engine Optimization Analyst, or similar role. Proficient in Microsoft Office, Google Workspace, and CRM systems

(e.g., Salesforce), a typing speed of 50+ WPM and an ease for learning new tools and systems. With strong organizational skills and a commitment to delivering accurate, high-quality results, driven to support team success in a remote environment.

Skills

• Technical Proficiency: Microsoft Office (Excel, Word, Outlook, PowerPoint), Google Workspace

(Docs, Sheets), Microsoft Teams, OfficeSuite, Salesforce, SharePoint, OneDrive, Dropbox, Zoom

• Data Management: High-speed, accurate data entry (50+ WPM), data validation, database management, document organization

• Customer Service: Active listening, issue resolution, clear communication, managing high call volumes

• Analytical Skills: Search engine analysis, identifying trends, inventory tracking

• Adaptability: Quick learner, mastering proprietary tools in under one week, familiar with Android/iOS

• Time Management: Prioritization, meeting deadlines, managing schedules for multiple projects

• Digital Literacy: Basic troubleshooting, keyboard shortcuts, computer science fundamentals

Work Experience

Data Entry & Customer Support Specialist (Data, Sales, Service)

DialAmerica, Pittsburgh, PA July 2002 – March 2003

• Converted paper records into electronic databases, guaranteeing accuracy through meticulous cross-checking

• Closed an average of 10 sales per shift through outbound calls, consistently meeting or exceeding sales targets of 6 set by team leader.

• Built strong client relationships via active listening, increasing customer satisfaction by 10% per supervisor feedback.

• Delivered courteous customer support via phone, resolving inquiries and logging trends in Excel and Salesforce

• Managed high call volumes, both inbound and outbound calls, consistently meeting performance metrics through effective prioritization

Sales, Data Entry Specialist, & CSR

Reese Teleservices, New Castle, PA June 2003 – December 2005

• Entered and updated customer records in Excel and CRM systems, ensuring data accuracy

• Tracked inventory using Google Sheets, streamlining operations with precise data validation

• Achieved consistent sales targets by promoting products and services to customers via outbound calls

• Entered customer data in Salesforce, ensuring accurate records for follow-up sales opportunities

• Documented interactions using Microsoft Word and Excel, improving resolution tracking processes

Freelance Construction Worker

Various Projects, New Castle, PA Jan 2006 – Nov 2022

• Coordinated schedules and resources for construction projects, completing tasks on time and within budget

• Tracked materials and budgets using Excel and Google Sheets, applying data validation to ensure accuracy

• Adapted to diverse project demands, demonstrating problem-solving and quick learning in dynamic settings

Career Transition, New Castle, PA Nov 2022- Present

• Transitioned from construction to pursue remote data entry, customer service, and search engine analyst roles

• Completed online training in data entry (Excel) via Alison.com and an online typing course to enhance speed and accuracy

• Engaged in small freelance projects on Freelancer.com and Fiverr.com to build relevant experience

Education

High School Diploma

• Shenango High School, New Castle, PA June 2002

Computer Science and Business Management Coursework

• International Academy of Design and Technology, Pittsburgh, PA July 2002 – February 2003

• Erie Business Center, New Castle, PA January 2005 – March 2006

o Studied computer science, programming, business management and data management, building foundational technical skills.

Volunteer Experience

New Castle, PA 2022 – 2025

Youth Sports Volunteer

o Assist with youth football (8 hours/week)

o Assist with youth Jiu Jitsu (4 hours/week) -Fostering teamwork and discipline in community programs.

Habitat for Humanity 2000-2004, 2016-2019

Community Clean Up 2002-2003, 2005, 2020-2021

Availability

o Flexible, including evenings and weekends

Technical Setup

o Reliable high-speed cable internet

o A quiet workspace

o Professional Headset

o High-end PC for remote work

Contact this candidate