Front Desk Customer Service

Yohanna Amara Smith

Charlotte, North Carolina, **209

Phone: 980-***-****) Email: ************@*****.***

Reliable and customer-focused professional with experience in retail, front desk operations, and remote support roles. Skilled in customer service, administrative tasks, and technology troubleshooting. Strong communication abilities with an educational background in Information Technology, bringing both technical knowledge and interpersonal strengths to diverse work environments.

Skills

Customer Service & Support

Front Desk & Reception Duties

Remote Work Tools (Zoom, Teams, CRM Software)

Inventory & Cash Management

IT Troubleshooting

Scheduling & Record Keeping

Communication & Problem Solving

Microsoft Office & Google Workspace

Job Experience

The Home Depot – Front End Associate

Charlotte, NC 03/2019 – 08/2021

• Provided excellent customer service, assisting customers with checkout and returns.

• Operated POS systems, handled cash, credit, and returns efficiently.

• Assisted with front-end operations including cart collection, greeter duties, and queue management.

• Collaborated with team to ensure a clean and organized front-end area.

Remote Customer Support Representative

Work From Home 12/2021 – 03 /2023

• Handled customer inquiries via phone, email, and chat for various clients.

• Resolved technical issues and provided support with product use and troubleshooting.

• Utilized CRM systems and remote tools to log cases and track resolutions.

• Maintained high customer satisfaction scores and met performance benchmarks.

Front Desk Clerk – [Harris teeter]

Charlotte, NC 05/2023 – current

• Welcomed and checked in guests, handled bookings and reservations.

• Managed front desk phone lines, emails, and guest requests professionally.

• Maintained accurate logs and performed administrative duties including filing and data entry.

• Resolved guest concerns promptly, ensuring a positive visitor experience.

Education

Associate of Science in Information Technology

Central piedmont community college (Charlotte, NC)

Graduation Year: 2025

• Coursework in networking, computer systems, cybersecurity, and technical support.

• Hands-on labs and projects focused on troubleshooting and system administration.

Certifications

• CompTIA A+

• Google IT Support Professional Certificate

• Microsoft Office Specialist

Contact this candidate