Customer Experience Service
Resume:
Rabson Shindi
YOUR NAME
Professional Summary
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Work Experience
Shop Assistant/ Cashier
Powertel Communications, January/2023 – March/2024
Monitored inventory stock levels at Joina City shop for some of our products and services.
Verified that all prices were accurate before ringing up purchases.
Processed queries for zesa transactions, i.e. purchase transactions as well as reversal transactions.
Managed to engage 4 customers; who then subscribed to our home Internet in the last weeks of May 2023.
Customer Experience Agent
Powertel Communications, April/2024 – Present
• Receiving and responding to all customer enquiries and their complaints.
• Developed inner personal skills when dealing with difficult customers.
• Managing clients with 5 way mode of communication which are E-mail, Facebook, WhatsApp, mobile phone and office phone.
• Recommending potential solutions to clients facing network connectivity challenges.
• Following up with clients and updating them with regards to fault rectification.
• Marketing our products and services over emails, WhatsApp and telephone. Education
Enter Degree/Diploma Here (e.g. BA) in
( Subject )
University, City, Country
Month/Year – Month/Year
Any Additional details, e.g. Dean’s List,
Scholarship Awards
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Contact
rabsonshindi@gmail .com
1672 Mainway Waterfalls,
Harare
Skills
Customer Service S Standards
Data Insight
Building Relationships
Customer Experience Management
Vocal E x perience
Technical
Microsoft Office
Email marketing
HTML
Education
Bachelor of Commerce Degree in
Marketing
Midlands State University, Gweru,
Zimbabwe
August/2009 – December/2013
Diploma in Digital Marketing
Marketing Association Of Zimbabwe,
Harare, Zimbabwe
January/2022 – August/2022
Conference Clerk
Zesa National Training Center, Feb/2018 – December/2022
• Provided support to my workmates during peak times or when dealing with complex requests.
• Checked in with as much as 800 day trip and 200 overnight guests to ensure guest satisfaction.
• Created a detailed document outlining procedures for booking new reservations.
• Processed payments for reservations using a variety of payments to cater all our clients such as POS, Bank transfer, Cash and Eco cash
• Exceeded targets consistently for performance, service quality and raw reservation numbers. Languages
English: First Language
Certifications
Clean class 4 drivers” license.
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