Service Advisor Manager

Alberto U. Ansay Jr.

# *** *. ******** **. ******** Pasig City Philippines

Contact no: 092******** / 096********

Email Add: *******@*****.***

WORK EXPERIENCE:

MG GATEWAY MANTRADE CORP.

GATEWAY MOTOR GROUP

(AFTERSALES BRAND MANAGER)

MG / PEUGEOT / GAC / JETOUR

November 2022 - Present

LUZON INDUSTRY MOVERS INC.

CHERY / FOTON CAINTA

(SERVICE MANAGER)

April 2022 – November 2022

BRITISH ICONIC CARS INC.

MINI COOPER PHILIPPINES

The Fort, Taguig

(SERVICE SUPERVISOR / SERVICE OPERATION HEAD)

Nov 2017 – APRIL 2022

BRITISH UNITED AUTOMOBILES INC.

MINI COOPER PHILIPPINES

The Fort, Taguig

(WARRANTY PROCESSOR/SERVICE ADVISOR)

JULY 2012 – Nov 2017

ROLES / RESPONSIBILITY

Oversee and facilitates all activities of the Gateway Dealership Service team.

Ensuring team workmanships follows principal standards.

Monitoring daily movement of sales and throughput for service operation welfare.

Monitoring Distributor KPI (UR, Parts wholesale, Parts retail sales)

Facilitate Mancom meeting performance review to identify key improvements and focus analysis.

Spearheading plans / program for retention.

Resolves operational problems, adapt on the situation and creating plans / method to increase quality of work.

Maintaining customer relationship with marketing event plans.

Part of Hiring, training and managing customer service staff in best consumer service practices.

TRAINING / CERTIFICATE

CERTIFIED BMW WORKSHOP MANAGER

Regional Training Center

Cyberjaya, Kuala Lumpur, Malaysia

October 15, 2019

CERTIFIED BMW SERVICE ADVISOR

Regional Training Center

Cyberjaya, Kuala Lumpur, Malaysia

July 14, 2017

DOLE / OSHC OCCUPATIONAL SAFETY AND HEALTH

SAFETY OFFICER 2 (SO2)

2022

AFTERSALES PROCESSES / SELLING IN AFTERSALES

Regional Training Center

Cyberjaya, Kuala Lumpur, Malaysia

November 2015

WARRANTY AND GOODWILL TRAINING

Regional Training Center

Cyberjaya, Kuala Lumpur, Malaysia 2014

PERSONAL INFORMATION:

Age: 34

Date of Birth: April 21 1990

Place of Birth: Laguna

Status: Married

Gender: Male

Religion: Catholic

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