Class B/C license, Customer Service Representative
Resume:
Jonas Cabrera
*************@*****.*** Long Beach, CA 90802
WORK EXPERIENCE
Tech, KEPT
February 2023 - Present
Pressure washing tech. Residential and commercial services. Class B driver’s certification. Unit assembly. Forklift service.
Tech, Dr. Detail
November 2022 - February 2023
Pressure Washing residential, commercial and cleaning of business properties.
Tech, KC
June 2021 - September 2021
Pressure washing company. Sand blast, soft wash roof, pressure wash concrete, residential homes and commercial buildings.
CSR, UNITED AIRLINES
April 2012 - August 2020
to 08/20 (Covid-19 Furlough)
• Assisted customers by researching, updating and re-booking flights.
• Checked in passengers on their existing flight segments as a lobby agent.
• Worked with inbound/outbound aircraft on the ground as a ramp agent
• Boarded/de-boarded customers, departures and arrivals as a gate agent
• Maintained a consistent helpful attitude in a fast-paced unpredictable environment.
• Honored and participated in all company classes, promotions, programs and events.
• Cooperated and worked directly with local/state and federal agencies with regard to keeping public safety a top
priority.
Customer Service Representative, UNITED AIRLINES, INC .
December 2000 - August 2020
to 10/01 (911 Furlough) and 05/07 to
Agent, TIER 1 SOLUTIONS - PRIVATE INVESTIGATION, INC .
January 2011 - January 2012
• Trained and certified as a undercover loss prevention agent.
• Worked directly with client, local/state law enforcement agencies to secure client’s company, product and employees.
• Conducted undercover surveillance operations to apprehend, arrest and prosecute suspects involved in criminal
activity.
• Written arrest reports as well as testify in court if needed as witness to crimes committed by suspects.
Vault Manager, IGNITION CREATIVE, INC .
October 2004 - June 2006
• Handled all project material between major motion picture studios and company.
• Ensured MPAA regulations were fully exercised and in place with all high security vault items.
• Oversaw staff of 10 employees in vault department. Created monthly staff schedule, reviewed and authorized time
sheets and vacation requests.
• Coordinated company work-load between different teams and departments. Worked with HR department to cross
train vault employees through the EPT programs offered through Moviola.
EDUCATION
San Bernardino Valley College
Associate of Art Degree, General Education
SKILLS
Aircrafts, Airline Experience, Airplane Experienc
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