Help Desk Information Technology
Resume:
Brandon Crawford
Information Technology
********@*****.***
SUMMARY:
IT Specialist with two years of experience in Information Technology, with a focus in Computer Communications & Networking Administration. Motivated professional with a wide variety of systems, help desk administration, operating system software & applications. Obtained my Associate Degree in Computer Information Systems-Networking.
SKILLS:
Active Directory management
Desktop/Help Desk Support
Cisco Devices-Routers-Switches
Windows OS 10, MAC OS
Windows Server 2016,2019
VMware Environment
TCP/IP Hardware support plus troubleshooting
Application/Software Support
Routing & Switching Protocols and
Troubleshooting
Knowledge of common networking tools and troubleshooting
methodologies including Telnet, SSH, ping, traceroutes, and Wireshark Knowledge of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL, firewall implementation.
EDUCATION/ CERTIFICATIONS:
Associates in Computer Information Systems - Networking
The University of Arkansas at Pulaski Technical College, North Little Rock AR
Cisco Network Academy Verified: CCNA
EXPERIENCE:
UAMS Onsite IT Associate OCTOBER 2024-March 2025
Provided onsite support for multiple building on a day to day basis. Troubleshooting various types of end user devices.
Laptop image for new user or current user upgrades.
Provided documentation for future support.
J.A Riggs Tractor Company
IT Helpdesk Specialist Contract November 2022-September 2024 Troubleshooting IT issues for End-User
•Set up new user accounts.
•Assist with computer hardware inventory.
•Uninstalling new/old hardware.
Arkansas Children’s Hospital
Contract IT Support Specialist March 2022-May 2022
•Assisted with thin client rollout
•Imaged well over 300 Dell thin clients, installed hospital applications, and programs.
•Physically uninstalling old hardware, installing new hardware such as thin clients, desktops, and laptops.
Priority 1 Contract
Desktop Support Analyst September 2021-December 2021
•Maintained and supported Laptop inventory.
•Assisted with the deployment of company computer imaging of remote computers.
•Provided hardware setup for corporate employees and troubleshooting.
•Assisted with shipping & receiving of company equipment.
•Active Directory management.
City of Little Rock
IT Intern August 2021 – September 2021
•End user support for remote users and different department locations.
•Help and assist user with accounts, password reset, and troubleshooting problems.
•Assist with deployment of city computer imaging & remote computers, troubleshooting, and any peripheral devices needed by Users. Along with security VPN and antivirus application support.
•Maintained documentation for accurate inventory of computer equipment that is provided for over 12 departments across the city.
•Provided onsite troubleshooting for all city department locations.
Bank of England Mortgage
IT Support Specialist June 2018 – August 2019
•Provided technical support for our remote and onsite locations.
•Helped set up and assist users with new accounts, with password issues, and troubleshooting problems.
•Maintained deployment of company images of HQ & remote computers, troubleshooting network printers, scanners, and any peripheral devices needed by Users.
•Active Directory management, and Office 365 business support.
•Experience with Connectwise Automate, Solar Winds (Samanage ticket system) etc.
•Maintained company documentation for accurate and efficient troubleshooting.
•Worked with a team of 4 to provide support needed for over 1200 users in office branch locations across the United States.
•Troubleshooted problems with Citrix workspace application for remote work connectivity.
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