Pharmacy Manager Patient Care

LAURA MILLER

**** **** ***** ****, ********, TX *5071

PH: 214-***-****

*****************@*****.***

EDUCATION

Texas Tech University Health Sciences Center –

School of Pharmacy

Doctor of Pharmacy

Graduated August 2015

August 2009 –

August 2015

University of North Texas

Bachelors of Science, Biology

August 2007 –

June 2010

Collin County Community College

Associate of Science

Graduated May 2007

June 2007 –

May 2005

WORK EXPERIENCE

Pharmacy Manager

Walmart Store 5311

Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders; administering immunizations; and administering other programs developed by Walmart. Drives sales and profit in the Pharmacy and OTC areas.

Models, enforces, and provides direction and guidance to Associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved. Oversee the implementation of and participate in community outreach programs. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas.

Clinical Pharmacist

Thrive Pharmacy Solutions/Stratifi Health

Improved patient adherence and clinic markers by overcoming barriers such as health literacy, financial burden, and limited access to care. Helped patients to obtain and take their medication as prescribed by enrolling them in our med sync program, and actively engaging in their therapy by working directly with primary care physicians, and other health care specialists within the Catalyst Health Network.

May 2018 – Present

April 2017 – February 2018

Pharmacy Manager

CVS Store 16981

Direct the pharmacy staff, comprising of technicians and pharmacists, in providing genuine, authentic care to patients. Manage the oversight and operation of all aspects within the pharmacy. Help customers and patients improve their health by counseling, aiding in the adoption and management of CVS patient care programs, and coordinating with medical providers.

January 2017 – April 2017

Staff Pharmacist

Target Store 1891/CVS Store 16981

Lead, trained, and directed the pharmacy staff in providing genuine, authentic care to patients. Collaborated with the Pharmacy Manager in the management, oversight and operation of all aspects within the pharmacy including patient safety, loss prevention, inventory management, personnel management, and quality assurance.

October 2015 – January 2017

Executive Intern - Pharmacy

Target Stores 2516/2335

Summer Internship Program and Extended Internship. Provide patient counseling and care for prescription and OTC items, coordinate with store and district leadership on projects, provide leadership to drive sales and help improve pharmacy performance.

June 2013 –

August 2015

CERTIFICATION

Registered Pharmacist

Texas State Board of Pharmacy #57556

Exp. 06/30/2025

Basic Life Support for Healthcare Providers

American Red Cross #11VXE1

Exp. 11/2025

SPECIAL PROJECTS - WALMART

Opioid Stewardship Training, Market 52 – Served as Subject Matter Expert for launch of Walmart’s new Opioid Stewardship Policy. Created training materials and hosted live training for all pharmacists in Market 52 on the updated policy, correct documentation and upcoming state and national controlled substance law changes. February 2020

COVID-19 Testing Location – Pilot testing site for Region 5, helped develop playbook and procedures for establishing COVID-19 Testing Locations throughout the Region. Partnership with Emily Smith, RXM 206. April 2020 – October 2020

Time My Meds Pilot – Served as Subject Matter Expert for the Region 5 launch of the Time My Meds pilot program. Assisted Jane Swanson, PCSM, in creating training materials and hosting live training for the Region. Provided additional follow-up education with individual markets to support the Region following the immediate launch of the pilot. February 2022 – May 2022

DNA Region 5 Emerging Leader Program – Leadership program for Pharmacy and Vision Center Managers within Region 5. Developed skills in emotional intelligence, communication, team building and collaboration, mentoring and coaching, feedback and evaluation, and networking. Worked in a small groups to create a unique project to address growth opportunities in the areas of Clinical Services, Business Processes, People Development, or Customer Care.

DNA 1.0 Graduate – February 2022 – January 2023; Project – Diabetes Education Clinic and A1c Testing

DNA 2.0 Mentor – February 2023 – January 2024

Dallas Pride Event Planning Committee – help plan and coordinate Walmart’s event at the Dallas Pride Parade weekend. Liased with multiple stores in the Region to obtain supplies and donations, set-up and breakdown of event space, and assisted with coordination of event volunteers. April 2023 - Present

References and full CV available upon request

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