Technical Writer Computer Science

Erin Rogers Tingler

****@******.*** PO Box **, Kingston OK 73439 405-***-****

Skills

Trained in Agile, equally comfortable in a Mac, PC, or UNIX environment, I am passionately dedicated to accomplishing assignments, discovering innovative solutions, and performing to the best of my ability. I use my exemplary communication skills to efficiently edit and create clear, concise documentation.

Computer:

Software Experience Microsoft Office (Word, Excel, PowerPoint, etc.) Microsoft SharePoint, Microsoft Visio

Adobe Acrobat (508 compliance experience)

Adobe Photoshop, Pixelmator

Oracle, BMC Remedy, Serena Business Manager,

Serena Dimensions, Lynx, Harvest SCM

Apple Pages, Numbers, Keynote

Programming Experience Assembly, DITA, Java, JavaScript, Linux, MySQL, PHP, Ruby, XML

Languages:

English - Native fluency

Spanish - Two years college, four years high school French - Comme ci, comme ça

Education

Oklahoma State University

Master of Science - Computer Science Aug. 2011 - Dec. 2015 GPA 3.5 Bachelor of Arts - Technical Writing (English) Aug. 2006 - May 2011 GPA 3.8 Minors: Computer Science, Music

Honors: President’s Honor Roll - four times

Dean’s Honor Roll - five times

Experience

Senior Technical Writer – Dept of Homeland Security (ECS) Jan 2023 – Present

• Create, edit, and review documents as assigned

• Working with AI/ML and Robot Process Automation (RPA) Accomplishments: Created documentation for Robot Lifecycle Guidance, RPA COE and Black Belt classes, editing Agile Guidebook

Technical Writer III – FAA (ASRC) May 2019 – Aug. 2022

• Create, edit, and standardize Security Risk Management (SRM) reports, Letters of Authorization (LOAs), System Support Modification (SSM) documents, using Excel, Lynx, iDMS, Harvest SCM

• Create Log Equipment Modification (LEM) records - Peabody NAS Admin Website

• Edit and update Maintenance Technical Handbooks (MTHBs) Accomplishments: Learning in-house systems quickly, smoothly integrating into existing Documentation team, taking over Safety Risk Management responsibilities Technical Writer – FAA (SAIC) Oct. 2015 – April 2019

• Create, edit, and standardize documents

• Create technical reports using Excel, Kintana, Remedy, Serena, Visio

• Manage databases

• Monitor meetings

Accomplishments: Agile training, organizing and designing “cookbooks” for system change releases and other migrations, revamping old and developing new procedure documents, reorganizing electronic files into more logical and manageable sequences, overseeing System Change Requests from Remedy to Serena, providing technical support

Vice-President – Oklahoma Women In Technology (OKWIT) Aug. 2011 – May 2015

• Organize meetings

• Create recruitment materials

Accomplishments: Founding member of the OKWIT organization, ran a highly successful recruitment campaign, organized field trips to supercomputer facility, booked high profile speakers Graduate Teaching Assistant – Oklahoma State University Computer Science I (Java) Aug. 2013 - Dec. 2014

Video Game Programming Jan. - May 2012

• Tutored students in Java projects and programming

• Led multiple student labs and tutorial sessions

• Scored exams and homework assignments, evaluated student work Accomplishments: Students in my lab tended to score better and report greater satisfaction with and understanding of the subject.

Other Accomplishments

Designed and implemented adaptive technology website - www.blindgadget.com Cellist with Oklahoma State University Symphony Orchestra Extra License Amateur Radio Operator

Seattle Trained Barista

References

Steven McMasters ******.*************@*****.*** 703-***-**** IT Specialist/508 Compliance Tester

Keiya Fields *******@*******.*** 405-***-****

IT Security Specialist, ATO Cybersecurity Group (ACG) Sarah Grayson *****.*******@***.*** 405-***-****

IT Specialist (Systems Analysis), FAA

Dr. David Cline ********@****.*** 801-***-****

Professor of Computer Science, Oklahoma State University Vicki Farmer *****@***********.*** 405-***-****

Webmaster, NOAA National Severe Storms Laboratory

Contact this candidate