Client Services Customer Service

DONIESHIA D. TYLER

**** ******** ***

BALTIMORE MD 21206

C: 301-***-****

E-mail- **************@**********.***

OBJECTIVE

To advance in my career, while continuously growing in knowledge and experience.

WORK OF EXPERIENCE

Employer: BioIVT

1450 S Rolling Rd, Baltimore, MD 21227

Position: Client Services Specialist

December 2021- Present

Responsibilities

- Liaison between the company and clients

- Process orders, cancellations, and returns

- Assist clients with product knowledge, account questions, and complaints

- Assist team with meeting company goals and expectations

- Perform operations via CRM (SAGE X3 & Salesforce)

- Provide high level customer service

Employer: University of Maryland, Biology Department

3841 Campus Drive, College Park, MD 20742

Position: Agricultural Technician Lead

August 2016- December 2021

Responsibilities

- Coordinate and assist in the daily operations of the facility (husbandry, cage changing, cage washing)

- Order needed supplies for facility

- Input data for charging per diems

- Identify, interview, and train student workers

- Contact Facilities Management to effect needed repairs

- Develop work schedule for student workers and other animal care technicians

- Assess the health of animals and report any animal health issues or deaths

- Guide inspectors through animal facility during semi-annual inspections

- Respond to user needs

- Report problems to facilities manager

- Correct deficiencies identified during inspections

Employer: NIH (National Institute of Health)

9000 Rockville Pike, Bethesda, MD 20892

Position: Breeder Technician

February 2013- August 2016

Responsibilities

-Perform weekly breeder checks (ensuring pups are thriving and mates are reproducing)

-Set up breeder pairs

-Organize, analyze and track breeder productivity

-Assist tech team (weights, blood collection, organ collection, administer drugs/meds)

EDUCATION

Westlake High School

3300 Middletown Road Waldorf, MD 20603

June 2006-May 2010

High School Diploma

College of Southern Maryland

8730 Mitchell Road La Plata, MD 20646

June 2011- May 2012

Veterinary Science, Certificate Program

Certificate for Veterinarian Assistant

University of Maryland Global Campus

1616 McCormick Drive, Largo, MD 20774

B.A in Management Studies & Certification in Project Management

B.A in Management Studies- (currently at 80 credits)

Certification in Project Management- N/A

ALAT (Assistant Laboratory Animal Technician) certified- 2014

References are available upon request

Contact this candidate