Case Manager Service Delivery

Sandra E. Rollins

*** ****** ***, ****** ******, NY 10301

Cellular: 347-***-****

******.*******@*****.***

PERFORMANCE SUMMARY

Versatile case manager with 10+ years of hands-on experience providing counseling and referral services to individuals and families in need. Skilled in managing outreach programs, case documentation, and client advocacy. Extensive experience overseeing a 75-unit senior citizen building and working with diverse populations.

- Demonstrated expertise in outreach service delivery

- Strong interpersonal skills with the ability to build rapport with clients

- Effective in providing appropriate family services and referrals

- Proficient in database management, word processing, and Excel

SKILLS COMPETENCY

- Benefits and Entitlements

- Advocacy

- Judgment and Decision-Making

- Active Listening

- Referrals

- Communication Skills

- Teamwork Skills

- Organizational Skills

WORK HISTORY

Travel Ambassador October 2023 – January 2025

Dreamtrips Travel

- Enrolled clients into the travel company and assisted with membership benefits.

- Participated in and attended company-paid trips.

- Learned and applied strategies to generate residual income by helping others save on travel and trade.

Caregiver May 2022 – January 2023

Committed Homecare

- Assisted clients with Instrumental Activities of Daily Living (IADLs) and Activities of Daily Living (ADLs), including grooming and personal care.

- Supported medication administration per care plans.

- Provided light meal preparation to meet dietary needs.

Case Manager February 2020 – March 2020

Project Hospitality – Drop-In Center

- Maintained and updated client files and case notes regularly.

- Administered medications in accordance with protocols.

- Conducted intake assessments and facilitated referrals to community outreach services.

Substitute Teacher May 2018 – June 2019

Department of Education

- Adhered to curriculum and lesson plans assigned by the regular classroom teacher.

- Complied with all school regulations and policies at all times.

- Taught grades K-12.

- Maintained a clean, safe, and supportive classroom environment.

Case Manager July 2005 – May 2018

Community Agency for Senior Citizens

- Provided case management services to individuals 60 years or older.

- Developed care plans in collaboration with clients, families, and other team members.

- Maintained and documented case records for all clients and completed statistical documentation.

- Facilitated clients' access to community resources.

EDUCATION

Bachelor of Human Services: Psychology and Sociology

Metropolitan College of New York

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