Customer Service Technical Support

Shirley Breighner

**** ******** ******** *** **, Austell, GA 30168

770-***-**** *******.*********@*****.***

LinkedIn: www.linkedin.com/in/shirley-breighner

Professional Summary

Motivated and tech-curious professional with experience in customer service, warehouse operations, and team leadership. Proven ability to learn new systems quickly, resolve problems, and support day-to-day operations with efficiency and care. Recognized as a Learning Ambassador at Amazon for training team members and mastering process improvements. Eager to launch a career in IT where I can combine my adaptability, communication skills, and growing technical knowledge to support end users and tech operations.

Technical & Transferable Skills

Customer & Technical Support

Windows OS & Basic Troubleshooting

Software Installation & Setup

Inventory & Asset Management

Communication & Collaboration

POS & Payment Systems

Time Management & Multitasking

Training & Peer Mentoring

Microsoft Office Suite (Word, Excel, Outlook)

Fast Learner with Tech Aptitude

Professional Experience

Cashier

Chippers – Smyrna, GA

Jun 2024 – Jul 2024

Assisted customers with purchases and inquiries, using POS systems for transactions.

Handled payments accurately and resolved issues with returns or product questions.

Maintained a clean and organized front-end work area.

Warehouse Associate & Learning Ambassador

Amazon – Atlanta, GA

Oct 2021 – Aug 2023

Trained and mentored new hires on safety protocols, systems use, and warehouse procedures.

Handled returned items, processed replacement orders, and completed detailed reports.

Ensured compliance with safety standards, including proper handling of sensitive materials.

Supported use of internal systems and participated in virtual training sessions.

General Laborer (Temp)

Diverse Staffing – Atlanta, GA

Mar 2021 – Oct 2021

Adapted quickly to temporary roles across warehouse and light industrial assignments.

Completed assigned tasks efficiently and followed job site safety requirements.

Custodian

Southern Management Services – Dallas, GA

Aug 2019 – Nov 2020

Maintained cleanliness and hygiene in school facilities including classrooms and restrooms.

Used cleaning tools and chemicals safely and effectively.

Worked with coworkers to ensure smooth daily maintenance operations.

Custodian

Aramark – New Hope, GA

Apr 2019 – Aug 2019

Performed daily cleaning and light maintenance duties in educational environments.

Managed waste disposal, floor care, and supply inventory.

Fitting Room Associate

Ross Dress for Less – Hiram, GA

Jan 2017 – Mar 2019

Assisted customers and maintained organized fitting room operations.

Restocked items and supported loss prevention efforts.

Trained new associates on procedures and customer interaction standards.

Food Service & Cashier Roles

Bojangles – Austell, GA Apr 2016 – May 2016

Wendy’s – Austell, GA May 2015 – Jun 2015

Firehouse Subs – Austell, GA Aug 2014

oPerformed cashier, food prep, and customer service tasks in fast-paced environments.

Education

Vocational/Trade School Training

Jul 2014 – Jul 2015

R.L. Osborne High School – Marietta, GA

High School Diploma May 2014

Certifications & IT Learning

Google IT Support Professional Certificate (Coursera)

CompTIA A+ Certification (basic IT troubleshooting)

Microsoft Office Specialist (Excel, Outlook, etc.)

Contact this candidate