Scrum Master Release Train Engineer

JONATHAN MITCHELL, CSM

973-***-**** *********.*******@*****.*** Irvington, NJ www.linkedin.com/in/jonathan-a-mitchell/ CERTIFIED SCRUM MASTER RELEASE TRAIN ENGINEER

Accomplished Scrum Master with 5+ years of experience driving Agile transformations, optimizing software delivery, and enhancing team performance. Proven ability to lead three Agile teams simultaneously, increasing delivery efficiency by 30% and ensuring alignment with business objectives. Skilled in facilitating 50+ Program Increment (PI) planning sessions, backlog refinement, sprint planning, and retrospectives, ensuring a 95%+ sprint completion rate. Expert in defect tracking and resolution, identifying and resolving 300+ critical defects, leading to a 40% improvement in software quality. Adept at risk and dependency management, reducing cross-team bottlenecks by 25% through strategic collaboration and proactive mitigation. Strong background in test automation, integration testing, and Agile best practices, leveraging tools like JIRA, Rally (CA Agile), and SOAPUI to drive data-informed decision-making. Passionate about fostering a culture of continuous improvement, Agile maturity, and high-quality product delivery. Multi-faceted executive with expertise in:

Agile Methodologies - Scrum & SAFe Frameworks - Program Increment (PI) Planning - Agile Release Train (ART) Execution - Test Strategy & Execution - Defect Tracking & Resolution - Risk Management - Stakeholder Collaboration

- JIRA & Rally (CA Agile) - Quality Assurance & Testing - Process Improvement - Cross-Functional Team Leadership - Test Automation & Integration - Release & Deployment Management - Continuous Integration/Continuous Deployment (CI/CD) - Software Development Life Cycle (SDLC) - Test-Driven Development (TDD) - Micro Service/Backend Testing - SDET Training using Selenium CAREER HIGHLIGHTS

● Certified Scrum Master & Release Train Engineer with a proven track record of accelerating Agile transformations, optimizing team performance, and ensuring on-time software delivery.

● Led 3 Agile teams simultaneously, improving delivery efficiency by 30% and achieving a 95%+ sprint completion rate.

● Resolved 300+ critical defects, enhancing software quality by 40% and reducing post-production issues.

● Managed cross-team dependencies and risks, reducing bottlenecks by 25% through proactive collaboration and effective risk mitigation strategies.

● Developed and executed 500+ test cases, ensuring 100% test coverage across UI, integration, and end-to-end system testing.

PROFESSIONAL EXPERIENCE

SCRUM MASTER RELEASE TRAIN ENGINEER Nov 2021 – Dec 2024 UnitedHealth Group (Optum), Basking Ridge. NJ

● Led three Agile teams simultaneously, ensuring alignment with business objectives and the on-time delivery of key initiatives.

● Facilitated Program Increment (PI) planning, backlog refinement, sprint planning, and retrospectives, driving Agile Release Train (ART) success.

● Identified and managed inter-team dependencies, risks, and impediments, fostering cross-functional collaboration and efficiency.

● Coached teams on Agile best practices, improving delivery velocity and overall team performance.

● Monitored and reported key Agile metrics, including burn-down charts and velocity, using JIRA and Rally to provide actionable insights to stakeholders.

● Partnered with stakeholders to align ART objectives, manage cross-team dependencies, and ensure seamless execution of Program Increments.

TECHNICAL TEST LEAD Feb 2020 – Nov 2021

Infosys, Basking, NJ

● Conducted requirement analysis and developed functional and non-functional requirement documents based on client SME inputs.

● Created and maintained the Requirements Traceability Matrix (RTM) using elicitation and analysis tools to ensure comprehensive test coverage.

● Consolidated QA team inputs, estimated testing efforts, and provided strategic recommendations for Test Strategy definition.

● Managed and supported the testing team by resolving deliverable-related issues and offering insights on critical system capabilities.

● Validated Go-live activities, ensuring seamless production verification and an issue-free production environment.

● Designed and executed test scenarios, test types, and testing cycles, applying industry-standard Test Design principles.

● Reviewed and approved complex test case scenarios to ensure accuracy, completeness, and alignment with business requirements.

SENIOR QUALITY IT ANALYST Apr 2018 – Feb 2020

UnitedHealth Group (Optum), Basking Ridge. NJ

● Developed and executed 500+ detailed test cases and scripts to validate user story acceptance criteria for UI testing, partnering with cross-functional teams.

● Performed end-to-end integration testing using SOAPUI, verifying structure, mapping, connectivity, and functionality across 26 microservices.

● Evaluated system requirements and technical specifications to create and implement comprehensive test cases.

● Participated in test result walk-throughs, ensuring continuous improvement and seamless Agile development.

● Discovered, documented, and managed 300+ critical defects, driving timely resolutions to enhance product quality.

● Planned, tracked, and analyzed testing outcomes to ensure defect-free application deployments.

● Engaged with business users, system analysts, and developers to review project documentation, clarify requirements, and support efficient delivery.

ASSOCIATE QUALITY IT ANALYST OPTUM INTEGRATION LAYER Sep 2014 – Apr 2018 UnitedHealth Group (Optum), Basking Ridge. NJ

● Developed and estimated tasks for 100+ user stories, securing Product Owner approval.

● Validated product flow across front-end sources, middleware (XML, JSON), and backend data systems.

● Sole IT Analyst on a six-developer team, leading all testing initiatives and ensuring seamless integration.

● Designed and executed 1,500+ test scenarios using SOAPUI with XML and JSON requests/responses, leveraging high-level requirements, service mapping, and development documentation.

● Partnered with business divisions to proactively define and refine test scenarios.

● Managed concurrent testing of 30+ services, consistently meeting aggressive deadlines.

● Facilitated production checkout processes for 30+ services post-development and testing.

● Created 500+ test data requests from upstream applications to support System Integration Testing (SIT). TECHNICAL PROFICIENCIES

HP ALM - SoapUI - SQL - VMware Horizon Client - WebEx, Zoom - Skype for Business - CA Agile Rally - JIRA - Qtest - Microsoft Office Suite Products - Sharepoint - ADR - ServiceNow - AHA - PowerBI EDUCATION & CERTIFICATIONS

Bachelor’s Degree in Business / New Jersey Institute of Technology (NJIT) Certified SAFe® 6 Release Train Engineer – Issued by Scaled Agile Inc Certified ScrumMaster® - Issued by Scrum Alliance, Inc.

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