Sales Associate Mental Health

Shelby Osterday

Cincinnati, OH • *******************@*****..*** • 513-***-****

PROFESSIONAL SUMMARY

Goal-driven Psychology graduate with a minor in English and two years of neuroscience research experience. Experienced in sales, leadership, and cross-cultural engagement through academic study abroad. Passionate about the intersection of mental health, communication, and professional development. Seeking opportunities in client-facing roles, with particular interest in medical device sales and project management.

EDUCATION

Miami University, Oxford, OH

Bachelor of Arts in Psychology, Minor in English

Two years of neuroscience coursework & lab research

(neurophysiology, cognitive neuroscience)

Study Abroad: Florence, Italy

PRIOR EXPERIENCE

Sales Associate, Victoria’s Secret : July 2024–Present Achieved top-quartile sales performance by educating customers on product benefits and building rapport

Trained new hires on consultative selling techniques and visual merchandising standards

Sales Associate, Meyers Aquascapes : May 2022 –July 2024 Consulted with clients on complex, custom installations - developed proposals and managed follow-up communications

Cultivated trust through detailed product demonstrations and data-driven recommendations

SKILLS

Clinical & Scientific Communication

Experience in CRM Software

(Salesforce) • SPSS • Microsoft

Office • Canva

Cultural Competence & Empathy

Strong verbal and written

communication

Empathy and active listening

Time management and organization

VOLUNTEER EXPERIENCE

Robyn’s Nest Animal Shelter

2019–2023

Delivered compassionate client

service to prospective adopters;

facilitated adoption events

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