Customer Service Inventory Management

Tina Horner

Experienced customer service professional with strong

communication and problem-solving skills. Skilled in product knowledge, inventory management, and

handling cash transactions. Committed to ensuring

customer satisfaction and building lasting relationships. ************@*****.***

478-***-****

31088

Work Experience

Sales Floor Representative/Cashier

Dollar Tree

February 2023 - November 2024 • Warner Robins

• Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns

• Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked for easy customer access

• Developed in-depth product knowledge to confidently educate customers on features, benefits, and usage of various products

• Assisted in inventory management by conducting regular stock checks, identifying discrepancies, and replenishing merchandise as needed

• Built strong relationships with repeat customers through personalized service resulting in increased customer loyalty

• Handled cash transactions accurately using point-of-sale (POS) system while adhering to company policies and procedures

• Resolved customer complaints or issues promptly and professionally to ensure high levels of satisfaction Line Cook

Pizza Hut

January 2022 - July 2023 • Warner Robins

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards

• Followed recipes and portion control guidelines to consistently deliver delicious meals

• Maintained a clean and organized work area, adhering to sanitation regulations

• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service

• Received XX% positive feedback from customers for exceptional taste and presentation of dishes

• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages

• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints

• Created daily specials that showcased seasonal ingredients to attract customers' attention

• Conducted regular inspections of equipment to identify maintenance needs or potential hazards Cook/Cashier

Captain Ds Seafood Restaurant

August 2019 - April 2022 • Perry

• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines

• Ensured all food items were stored properly in designated areas to maintain freshness and prevent spoilage

• Maintained cleanliness and sanitation of work areas, equipment, and utensils to meet health department standards

• Followed proper food handling procedures to minimize waste and ensure safe preparation of meals

• Monitored cooking times for various menu items to ensure timely delivery of orders

• Operated kitchen equipment such as grills, ovens, fryers, etc. in a safe manner following operating instructions

• Reduced food waste by implementing portion control measures resulting in XX% decrease in overall costs

• Managed inventory levels by conducting regular stock checks and placing orders accordingly

• Implemented a system for tracking expiration dates of perishable ingredients leading to a reduction in ingredient wastage

Licenses and Certifications

OSHA certified Industrial and construction and ServSafe also have certificate fo 2018

I am OSHA certified for construction and General Industry I I have a safe serve certificate I also have a certificate for industrial laundry

Skills

Placing Orders Company Policies and Procedures Product Selection Cash Handling Multitasking Maintaining Budget Product Knowledge Customer Loyalty Potential Assisting Customers Stocking Inventory Active Listening Safe Food Handling Shipping and Receiving

Traits

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Accountable

I take responsibility for my actions and follow through on my promises. Team-player

I care deeply about the success of the group or company of which I am a part. Dedicated

I am committed to the company"s success and loyal to the people and things I believe in. Caring

I use my words and actions to help others without expecting anything in return.

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