Support Technician Network Engineer

***** ***** *** ** *, Bonney Lake WA, *****

972-***-**** ***************@*****.***

https://www.linkedin.com/in/kevinschroeder81

Summary of Qualifications

Experienced IT leader and U.S. Air Force veteran with over 20 years of progressive expertise in systems administration, cybersecurity, network operations, and IT service management. Proven ability to lead enterprise-scale solutions supporting secure government systems and military operations. I am currently employed as a Senior Network Engineer for L3Harris Technologies supporting 50,000+ users across 13 military installations. Skilled in Active Directory, VMware, Azure AD, Ansible, BigFix, M365, and secure communications. Holds active Secret Clearance. I am currently pursuing a Master of Science in Information Systems Management with a Project Management specialization. (Clearance level: Secret)

Education

Master of Science-Information Systems Management (Project Management) – In Progress

Bachelor of Science-Information Technology - University of Arizona-2024

Associate of Applied Science Degree, Electronic Systems Technology, Community College of the Air Force, 2018.

Enlisted Professional Military Education, USAF Non-Commissioned Officer Academy – Lackland AFB, TX, 2009.

Certifications

CompTIA Security+

CompTIA A+

Career History

L3Harris Technologies – Remote/JBML

Senior Network Engineer January 2023 – Present

Support a user base of over 50,000 across 13 military installations, delivering secure and reliable network operations for mission-critical systems.

Lead enterprise network management and maintenance across secure government systems, ensuring operational integrity and cybersecurity compliance.

Utilize VMware and BigFix for lifecycle patch management across hundreds of virtual machines, coordinating after-hours deployment with client stakeholders to ensure zero mission disruption.

Configure and maintain VPN connectivity for remote users, including military recruiters in the field, enabling secure access to classified systems and databases.

Manage and synchronize Active Directory and Azure Active Directory environments to support access control and user provisioning.

Collaborate with cybersecurity teams to monitor vulnerabilities, address compliance risks, and enforce security policies across all systems.

Drive process improvements and documentation for incident response, change management, and system upgrades.

VSA

Director of IT/Shared Services– Collinwood, NJ 2022-Present

Responsible for oversight and maintenance of the overall technology infrastructure, technology support, automation and other critical support services that are shared among departments and managers and are essential to VSA’s operational effectiveness, competitive position, compliance. This is a new role to VSA and the incumbent will be required to help define the role.

Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Instrumental in transition to remote workforce.

Managed IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.

Monitored daily operations, including M365 services, server hardware, software, and operating systems to determine cost and productivity levels, and made recommendations for improving the IT infrastructure.

Assured all IT activities are performed within the parameters of applicable laws, codes, and regulations.

Worked closely with other department Managers to assess the growth needs and maintenance of the company’s Cloud services.

Helped define IT infrastructure strategy, architecture, and processes. Analyzed business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

United States Air Force

Computer Systems Supervisor, Computer Systems Technician – McGuire AFB, NJ 2019-2022

Computer Systems Supervisor, 621st Contingency Response Squadron

Reviewed directives, policies, programs, enterprise-wide functional user requirements and acquisition strategies/vehicles for program related issues to determine the impact and implications in supporting information systems

Developed and implemented technical analysis of new and emerging technologies and their implications on the short and long term IT planning within the organization.

Report executive management on Information Systems and performance status of the agency

Computer Systems Technician

Imaged, maintained, and troubleshot classified/unclassified desktops, laptops, and tablets with Windows 10.

Managed Active directory, creating member accounts and devices.

Installed and added printers/workstations to domain.

Configured laptops for secure vaults by disabling and removing Wi-Fi and Bluetooth capabilities.

Managed 1000+ member support tickets through Remedy.

Improved customer service interaction by adjusting walk-in hours and capabilities during Covid-19

Revamped office asset management program inventoried 200 items and identified 10 faulty systems.

Led secure vault overhaul by coordinated fiber optic equipment upgrade and configured 20 secure systems.

United States Air Force

Computer Systems Technician – Arlington, TX 2007-2019

Computer Systems Technician, 344th Recruiting Squadron

Directed all client-level IT support functions supporting organization of 103 Users in four states

Performed configuration management & initial diagnostics of info systems

Provided technical support for remote work and learning environment, verifying connectivity and stability for flawless operations.

Received and addressed customer complaints, investigated root cause and managed corrective measures.

Patched software programs to close security loopholes and update systems with the latest functionality.

Collaborated with staff, users, and management to establish requirements for new systems or modifications.

Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary

Performed data backups and disaster recovery operations.

United States Air Force

Computer Systems Advisor – Kabul, Afghanistan 2011

Computer Systems Advisor, NATO ISAF

Lead Communications team for NATO operations. Integrated with 8 allied mission partners enabling multinational IT military training course.

Performed configuration management & initial diagnostics of info systems.

Served as a technical mentor, provided guidance and informal training the Afghanistan National Army.

Expertly advised Afghan National Army Leadership; provided technical expertise on tactical communication usage and maintenance.

Orchestrated operations and logistical procurements by developing extensive equipment distribution plans. Sustained $355m in communications assets, ensuring readiness of Afghan Army Communications.

United States Air Force

Computer Systems Manager– Guantanamo Bay, Cuba 2013

Computer Systems Manager, Periodic Review Secretariat

Safeguarded high visibility assets. Maintained 60 plus NIPR/SIPR terminals over 3 networks with zero discrepancies.

Performed vital Intelligence gathering to thwart detainee conspiracy efforts.

Procured state of the art communications systems. Installed, configured, and managed classified mission essential VTC systems.

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