Customer Service Data Entry
Resume:
Anna Vazquez
Lewisville, TX *****
****.*******@**********.***
Professional Summary
Skilled customer service committed to addressing customer concerns with speed, accuracy and professionalism.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high
call volume environments. Superior computer skills and telephone etiquette. Authorized to work in the US for any employer
Work Experience
Data Entry
Hoya Vision Care-Lewisville, TX
June 2016 to May 2025
• Review rx sent from doctor
Cashier/Sales Associate
Burlington Stores-Lewisville, TX
December 2023 to September 2024
Cashier and would work clearing the isles and fitting rooms Sonic Carhop/fountain
Sonic Drive-In-Farmers Branch, TX
April 2015 to August 2015
Made reasonable procedure exceptions to accommodate unusual customer requests. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in
response to customer inquiries.
Texas Bilingual Phone Agent
Time Warner Cable-Dallas, TX
October 2012 to January 2015
Advanced TeleSolutions Dallas, Texas
Worked in a friendly environment. Received both Spanish and English calls. Spoke with Customers of the State of Texas.
Process payments and helped customers understand any billing questions. Collections Specialist
Time Warner Cable-Dallas, TX
January 2013 to October 2013
Worked and was trained with ACSR. Processed Payments thru ACSR and made changes on accounts upon customers
request. Worked as Retention/ Collections. Made any changes to customers accounts in services, with downgrading and issuing credits on accounts.
Education
High School Diploma
Mary Grimes Education Center-Carrollton, TX
2012
Skills
• Multilingual
• Spanish
• Microsoft Word
• Customer service
• Microsoft Excel
• Office experience
• Organizational skills
• Data entry
• Microsoft Outlook
• Administrative experience
• English
• Typing
Certifications and Licenses
Driver's License
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