Scrum Master/ Product Owner
Resume:
ALKA SAHAY
* ******* ****, *********** ** *****
+1-215-***-**** / *************@*****.***
PROFESSIONAL SUMMARY
Experienced and Certified Senior Scrum Master, Product Owner, JIRA Administrator, and IT Project Manager with over 10 years of experience driving Agile transformation and digital delivery across Credit Card, Mortgage, and Retail & Commercial Banking domains. Skilled in facilitating Agile Ceremonies, building Product Backlogs, Managing cross-functional teams, and leading cloud and content management migration initiatives. Adept at collaborating with global teams, driving business alignment, and coaching organizations through Agile adoption.
CORE COMPETENCIES
Agile Methodologies (Scrum, SAFe, Kanban) 10 + years of experience working in Agile Framework
Scrum Ceremonies & Agile Coaching: 8 + years of Scrum Master experience delivering projects
Product Backlog & PI Planning: 8+ years of Product Owner/Business Analyst Experience working with Stakeholder Management, breaking down requirements, mapping team dependencies, writing stories, creating PBI(s)
Migration/Sunsetting Expertise: Over the years worked on Oracle, Salesforce, Jetpack Compose, FileNet, OnBase, Salesforce, RPA
CERTIFICATIONS
SAFe 6.0 Certified
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
JIRA Administrator (ACP)
PROFESSIONAL EXPERIENCE
Synchrony Bank – PA
Senior Scrum Master Jul 2022 – Present
Led multiple projects simultaneously using SAFe and Kanban frameworks.
Facilitated Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives).
Managed PI Planning, feature planning, dependency identification, and capacity planning.
Oversaw release planning, release sign off, deployment monitoring, and post-release support.
Supported ART Sync meetings with RTE
Vendor engagement coordinating the releases, issue triaging and working sessions
Established SEV response protocols and war room processes to ensure rapid triage and resolution.
Facilitated root cause analysis (RCA) and post-incident reviews (PIR) for all major incidents, ensuring preventive measures were implemented and documented.
Led cloud migration efforts (Oracle Cloud, Jetpack Compose for Android).
Coached teams on Comparative Agility and Agile engineering best practices.
SEI Investments – Oaks, PA
JIRA Admin Product Owner Feb 2020 – Jun 2022
Built and managed 100+ custom JIRA projects for international clients (US, UK, Luxembourg, Dublin) customizing the business needs and working with developers to have the JIRA Job schedulers created
Supported clients with product setup, training and enhancements.
Led the setup of a separate JIRA instance for HSBC and its clients.
Product Owner for IMS SA onboarding platform, managing backlog and UAT sign off.
Scrum Master Facilitating Agile ceremonies and retrospectives for OnBase implementation team.
M&T Bank – Buffalo, NY
Lead BA IT Project Manager Aug 2016 – Dec 2019
Delivered projects for Commercial Banking Salesforce-to-FileNet integrations and docu management through RPA)
Teller Product Updates to support Credit Card Integration (TSYS)
Created BPMN diagrams, process models, and user stories to support solution design.
Managed backlog, wrote functional specs, and supported defect triaging and root cause analysis.
Managed Integration Testing, hosting the dependent parties and coordinating the timelines
Collaborated with PMO to fulfill project reporting, resource planning, and estimate tracking.
JPMorgan Chase – Wilmington, DE
Business Systems Analyst Scrum Master Jun 2013 – Feb 2016
Analyzed business requirements for Loan Origination and Rural Housing teams.
Worked on prototypes, data maps, and sequence diagrams for downstream integrations.
Supported backlog grooming, sprint planning, and agile ceremonies.
Owned defect lifecycle and acted as a liaison between dev teams and business partners.
Educational Testing Systems – Princeton, NJ
Business Analyst Oct 2011 – May 2013
Led requirements elicitation sessions, authored BRDs, FRDs, and traceability matrices.
Produced UML diagrams (Use Case, Sequence, Class) and supported JAD sessions.
ACADEMIC QUALIFICATIONS
MBA – Finance Nagpur University – 1999
Graduate Degree in Finance Nagpur University – 1994
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