Customer Service Project Management

EMERALD MCKINNEY

+1-704-***-**** — Shelby, NC - 28151 — ************@*****.***

SUMMARY

Experienced with almost 3 years of experience leading successful teams and achieving organizational goals. Skilled in communication, and problem-solving Self-motivated and organized, focusing on successful team management and customer satisfaction. Proven track record of developing and executing strategies to meet deadlines and exceed expectations and leading with positive reinforcement.

PROFESSIONAL SKILLS

Project management and execution

Recruiting and staffing initiatives

Team coaching and development

Workflow optimization

Inventory management

Performance enhancements

Conflict resolution

Process analysis and improvement

Strategic planning and growth

Problem-solving

WORK EXPERIENCE

Supervisor Jun 2024 – Present

Bealls Outlet Shelby, NC

Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions.

Maintained a positive customer service attitude with the co-workers and supervisors.

Implemented disciplinary process and managed warehouse operations in the absence of manager.

Directed strategic initiatives and collaborated with other supervisors and management team members to support staff.

Categorized operational issues and recommended improvements.

Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management.

Running register

Cleaning up the store and making sure all clothing is out off the floor, home looks organized, and shoes are straight all facing outwards

making sure to have all my assignments written out and done day-to-day

markdowns, damages

running truck (whole truck done same day)

Making sure all customers feel welcomed, signing them up for the loyalty program

Assistant Manager Feb 2024 – May 2024

Dollar General Shelby, NC

Directed a team of 7 employees, resulting in improved store efficiency and customer service.

Utilized strong leadership skills to train and mentor new employees, leading to a increase in sales performance.

Collaborated with the store manager to optimize inventory management processes.

Analyzed customer feedback and complaints and proposed solutions to address customer concerns.

Developed and maintained relationships with key stakeholders to ensure successful partnerships.

Managed daily operations and addressed customer inquiries and concerns.

Created and maintained store displays.

Opened and Closed the store

Ordered Supplies

Kept the store recovered and nicely kept up

Made sure all shifts were covered

Scheduling

Ran cash register

stocked and ran truck

Key Holder Jun 2022 – Feb 2024

Dollar General Shelby, NC

Led a team of 5 store associates in achieving weekly sales targets

Trained new employees on customer service best practices, resulting in an improvement in overall customer satisfaction scores.

Managed inventory levels to ensure adequate stock availability and minimize out-of-stock situations, leading to a reduced lost sale

Coordinated with store managers to ensure efficient operations.

Ensured all store equipment was in proper working condition.

Assisted in the hiring and training of new staff members.

Collaborated with the store manager to optimize store layout and product placement, enhancing the shopping experience for customers.

Opened and Closed the store

Made sure store was recovered and nicely kept up

Ran Cash register

Ran truck

Stocked

EDUCATION

Highschool Diploma : N/a Jun 2022

Cleveland Innovations High School, Shelby Northcarolina

N/a: N/a Jun 2021

Shelby High School, Shelby Northcarolina

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