Customer Service Brooklyn Ny

T. Simone Pitt

*** **. ***** ** **, Brooklyn NY *1231

Phone: 929-***-**** Email: *.******.****@*****.***

Qualifications:

●Detail-oriented, dependable, reliable and worked in team environment

●Self-Motivator and Independent worker

●Maintain 100%Customer Service

●Reviewed and collated all documents for billing and audits

●Proficient in all Cash Handling and end –of-day procedures

Employment Experience:

Footprints Cafe, Brooklyn Ny-

Hostess/Waitress/Cashier August 2023 to Present

●Track food, drinks orders and effectively managed all cash handling procedures

●Effective day to day operations of sales quota and cash handling procedures

●Daily chores; clean work areas and maintain health quality standards

●Aided, when necessary in the daily cash handling procedures

Bedford Manor, Brooklyn NY – Hostess/Waitress/Bartender February 2019 - August 2023

●Track food, drinks orders and effectively managed all cash handling procedures

●Respond and accommodated for food allergies, along with special dietary customer requests

●Maintain order for delivery and 100% customer service in person and on phone

●Responsible for health codes compliance and coordinated staff training

Pink Tea Cup, Brooklyn NY - Assistant Manager May 2016 - February 2019

●Responsible for all end-of-day operations and staff of 12

●Keep up with all workplace health codes and staff training

●Weekly inventory: Servings equipment, utensils, food and beverage

●Staying on budget and process detailed data entry: -payroll and payable

●Coordinating and creating Events to incur more business

●Responding to customer inquiries/complaints by providing customer service.

Brooklyn Bells, Brooklyn NY - Counter Clerk June 2015 - May 2016

●Effective day to day operations of sales quota and cash handling procedures

●Daily chores; clean work areas and maintain health quality standards

●Provide and have knowledge of ice cream ingredients: customer allergies/dietary needs

Le Pain Quotidien, Brooklyn NY - Barista July 2014 - June 2015

●Proficient in drink and food menu knowledge

●Expedite orders timely and with care

●Maintain healthy quality standards to code

Quick Pick Key Food, Brooklyn NY - Cashier October 2011- July 2014

●Directed and Aided in locating food items, etc.

●Stocking shelves and maintaining the front end.

●Assist managers’ visual merchandise of weekly and manager's specials

●Cashing handling procedures; WIC checks, coupons, credit cards transactions

Forever 21, Pleasanton, CA - Visual Assistant Manager Dec. 2008 - October 2011

●Maintain visual merchandise (i.e.: set-up displays, clothing) and assist customer inquiries not limited to complaints by providing and maintaining 100% customer service

●Verified all returns/exchanges, assisted in the daily, weekly, monthly, and annual sales goal.

●Aided, when necessary in the daily cash handling procedures.

Skills:

●Microsoft Word, Excel, Outlook, Internet Explorer, Firefox, Power Point

●Handle Multi-lines Phone, Clover POS system.

●Quick Books: - Cash and Billing Handling; Data Entry, Clerical and Administrative Duties, Sales, Purchasing, Access, Audits,

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