Service Representative Field
Resume:
MELISSA GOODWIN
Chicago, IL
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SUMMARY OF QUALIFICATIONS
●Demonstrated ability to adapt easily and quickly learn skill sets across a range of employment environments; includes training in and use of industry-specific tools and equipment
●Experienced in fast-paced, deadline-driven circumstances: hospitality, retail
●Proven ability to work among colleagues and with the general public from a diverse mix of cultures and backgrounds
●Adept at working independently or as part of a team
PROFESSIONAL EXPERIENCE
Bus servicer Apprentice
Chicago Transit Authority, Chicago, IL March 2025-Present
Maintains cleanliness and rider satisfaction by thoroughly cleaning a fleet of 1800 CTA buses ensuring a positive experience for over 300,000 passengers daily
Enhances operational efficiency by accurately recording and inputting bus maintenance data into the CTA tracking system.
Prioritizes safety by adhering to strict protocols while handling cleaning chemicals and maintaining a clean bus environment.
Field Service Representative September 2024 to Present
Cleanslate, Chicago, IL
●Provide comprehensive neighborhood beautification services including litter abatement, landscaping, and snow removal responsibilities as assigned each day in various locations
●Empty trash containers and discard garbage, transferring all debris and garbage to proper dumpsite
●Sweep and collect litter along designated routes including sidewalks, 18 inches into the street, and vacant lots
●Collect debris and recyclable materials and dispose of them properly
●Greet at least 100 pedestrians and customers per day, informing them of the value of recycling and of Cleanslate
●Load and unload equipment and supplies as needed
Dietary Worker 2023 to 2024
IDOC: Logan, IL
●Used commercial-grade kitchen utensils and equipment to prepare menu items according to recipes
●Served food along the line
●Used cleansers and equipment to clean kitchen and dining area
Order Picker 2020 to 2023
Brake Parts, Mundelein, IL
●Used scanning equipment to pick orders from warehouse aisles
●Safely operated a prime mover to transfer pallets across the warehouse
●Wrapped pallets in plastic in preparation for shipment
Front Desk Clerk 2018 to 2020
Days Inn, Lake Bluff, IL
●Managed reservations and inquiries on site and over the phone
●Provided information about hotel services and amenities as well as local attractions
●Processed payments and ensured accurate billing for room charges and any additional services
●Resolved guest issues or complaints promptly, escalating to management when necessary
●Coordinated with housekeeping and maintenance teams to ensure room readiness for guests
●Replenished food items in the hotel’s self-serve continental breakfast area
●Assisted with guest requests for services: wake-up calls, transportation arrangements, special accommodations
●Ensured guest safety by monitoring security systems and following hotel security protocols
MELISSA GOODWIN Page 2
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Food Service Worker 2017 to 2018
Quest Food Management, Deerfield, IL
Performed a full-range of services, including food prep, in cafeteria settings across school systems:
●Operated commercial-grade kitchen tools and equipment to prepare menu items
●Managed serving lines, including set-up and food replenishment
●Used POS terminal to perform payment transactions
CNA/Caregiver 2015 to 2017
SYNERGY HomeCare, Pleasant Prairie, WI
●Assisted clients with activities of daily living: feeding, grooming, toileting
●Measured and recorded vital signs
●Maintained/cared for the living environment: light cleaning, laundry, meal planning and preparation
●Accompanied clients to doctor visits
●Shopped for groceries and ran other errands
CNA/Medical Assistant 2015 to 2017
Assured Healthcare, Kenosha, WI
●Provided health screening services at a community clinic:
Blood pressure l Weight checks l Flu shots
Team Member
Nike Outlet, Pleasant Prairie, WI 2013 to 2017
Burlington Coat Factory, Gurney, IL 2009 to 2013
●Operated POS terminal to perform a full range of payment transactions
●Transferred goods from storage to the sales floor
●Ensured shelves were stocked and created visually appealing merchandise displays
●Maintained safe, orderly, hazard-free work spaces
EDUCATION AND TRAINING
Cara Chicago
Certificate of Achievement in Personal and Professional Development, 2024
Brake Parts
Prime Mover Certification
Roberti Culinary Pathway, Waukegan, IL
Culinary Arts Certificate
OSHA Certificate
Serv-Safe Certification/Food Handler Card
State Career College, Waukegan, IL
Certification: CNA, Phlebotomy, Medical Assistant
YouthBuild, North Chicago, IL
Certification: Construction and Carpentry
Dunbar High School, Chicago, IL
Diploma
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