Quality Control Data Entry

KAYLA ROBERTS

*****.*******.****@*******.*** 229-***-****

PROFESSIONAL SUMMARY

Adaptable and detail-oriented professional with 10+ years of experience in administrative coordination, customer service, and quality control. Proven track record in compliance auditing, data management, and stakeholder communication across government, logistics, and corporate environments. Recognized for precision, integrity, and efficient process improvement.

CORE SKILLS & COMPETENCIES

Quality Assurance & Compliance

Administrative Support

Data Entry & Records Management

Customer & Client Relations

Microsoft Office Suite SharePoint Excel

Call Center Operations (Five9)

Audit Support & Reporting

Conflict Resolution & Problem Solving

PROFESSIONAL EXPERIENCE

STRATIX CORPORATION – Peachtree Corners, GA

Quality Control Technician 09/24 – Present

Develop and maintain detailed inspection reports to ensure compliance with quality standards.

Ensure products and services consistently meet regulatory and internal requirements.

Maintain calibration and functionality of all quality control equipment.

Conduct inspections throughout all stages of the production process.

Prepare and archive accurate test data for review and compliance audits.

Analyze data trends and draft reports identifying deviations from quality standards.

Recommend and implement improvements to enhance quality control processes.

Address quality or compliance concerns promptly and effectively.

INDELIBLE SOLUTIONS (KPMG Engagement) – Remote

Monitoring Specialist & Eligibility Specialist / Auditor 04/22 – 03/24

Processed housing, daycare, and small business assistance applications remotely.

Verified eligibility, reviewed documentation, and ensured compliance with state and federal aid regulations.

Maintained accurate records and coordinated with landlords, tenants, and homeowners via Five9 call system.

Audited financial accounts to detect misuse of funds and prevent fraud.

UNITED STATES POSTAL SERVICE (USPS) – Atlanta, GA

Mail Handler Assistant 09/21 – 07/22

Handled sorting, moving, and processing of mail using machinery and manual methods.

Operated forklifts and maintained accurate mail distribution under tight deadlines.

ELLISON INSURANCE AGENCY – Norcross, GA

Administrative Assistant 08/17 – 05/21

Performed data entry, customer service, and document tracking.

Processed and reviewed insurance documentation to ensure completeness.

Maintained office supply inventory and confidential customer files.

FEDEX GROUND – Albany, GA

Package Handler 11/16 – 07/17

Loaded and unloaded packages using manual methods and conveyor systems.

Sorted packages based on destination using scanning systems and charts.

EDUCATION

Albany State University, Albany, GA

Associate of Science in Criminal Justice, Dec 2018

REFERENCES

Available upon request

Contact this candidate