Community Outreach Primary Care

GINA M. CRUCIO

**** ******* ******** ***. *********, NC 28217 252-***-****

************@*****.***

Energetic medical professional with 20+ years of personable patient interaction and community outreach. Seeking an opportunity within the healthcare industry that will allow me to apply my clinical background while delivering excellent customer service and compassionate patient care.

EXPERIENCE

MARCH 2024-PRESENT

HIV/STD EDUCATOR, HOLIDAY WISH

Maintain a client caseload of 5-10 HIV individuals.

Peer educators will provide individual contact with patients to identify and develop client directed treatment plan goals and monitor ongoing achievement of goals.

Work collaboratively with primary care and case management staff to identify newly diagnosed patients who benefit from peer support, by offering hope and living proof that living with the disease is possible.

Support patients in navigating the clinic system and community resources.

Provide individual and group educational skill building opportunities to foster adherence to medications, identify strategies to improve adherence to health routines, communication with providers and additional issues to increase engagement in care and adherence to treatment.

Maintain appropriate records and collaborate with primary care and treatment adherence specialist on patient concerns.

OCTOBER 2023-MARCH 2024

COMMUNITY OUTREACH SPECIALIST, THE C.W. WILLIAMS COMMUNITY HEALTH CENTER INC.

Maintained a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities.

Scheduled regular outreach exhibitions in the community and provide feedback on community responsibility.

Conducted educational workshops on various topics that will assist our clients to establish self -sufficiency (i.e. financial literacy, accessing community resources, connections to education as well as sickle cell awareness and education).

Developed partnerships to assist in the implementation of support groups.

Assisted in the preparation of an annual budget for community outreach activities.

Assisted Executive Director to nurture new and old relationships with collaborative partners.

Assisted in the cultivation and development of proposals.

JANUARY 2023-AUGUST 2023

EXPERIENCE COORDINATOR, ECU Health

•Proactive served as patient and family advocate, responding with empathy and respect to resolve concerns, and recognizing opportunities for improvement to meet patient concerns.

•Worked with patients to plan and monitor care for appropriate follow-up after discharge from Emergency Department. Educate patients and families about relevant community resources.

•Demonstrated core values consistent with a patient- and family-centered approach to care.

•Actively addressed and resolved any issues, concerns or complaints from patients and families, with a focus on service recovery and resolution while the patient is still in the Emergency Department.

•Acknowledged patients’ rights on confidentiality issues, maintain patient confidentiality at all times, and follow HIPAA guidelines and regulations.

SEPTEMBER 2021 – JANUARY 2023

HEALTH EQUITY SPECIALIST, ecu health

•Assessed community needs around equity, health inequities, and the disparities that exist due to existing social economic issues.

•Assisted with the development, implementation, and evaluation of appropriate activities to address health disparities and health inequities in Eastern North Carolina.

•Performed community outreach and health education activities in the form of educational classes and other health-related events to targeted individuals, community partners, and neighborhood groups as well as faith-based, youth-serving, educational, corporate, and non-profit organizations.

•Conducted community-based research regarding equity within the topics of health, ethnicity, workforce, and economics and how they impact health inequities including social determinants like access to health care, transportation, housing, communication, and the resulting health disparities and inequities.

Assisted with a pilot program with local Senior Center as a Meals On Wheels volunteer. Also worked with local philanthropist “MR BEAST” distributing food, clothing, etc.

JANUARY 2021-SEPTEMBER 2021

COVID RESOURCE SPECIALIST, ecu health

•Completed contact tracing and case management in support of COVID-19 emergency response efforts at Johnston Community College.

•Conducted interviews of individuals with confirmed or probable COVID-19, discussing symptom onset to determine window of exposure risk for close contacts.

•Follow-up of affected individuals in person, by phone, or in writing to ensure they have completed required or recommended actions.

•Assured confidentiality throughout the process in a manner that preserves the privacy of all involved parties.

•Maintained updated records with plans, notes, and appropriate forms to track positive cases through EPIC and MyChart.

•Assisted with Community Pop Up events to address social determinants such as food insecurities, workforce development and health screenings.

JANUARY 2019-JANUARY 2021

PATIENT ACCESS REPRESENTATIVE II, VIDANT MEDICAL CENTER

•Checked patients in and out when they arrive for medical appointments.

•Answered the phone to address patient inquiries and scheduling appointments.

•Documented insurance information, personal information, payment methods and other important patient information.

•Updated patient files and appointment information accurately.

•Contacted insurance companies regarding coverage, preapprovals, billing and other issues.

•Processed payments from patients and handling billing issues between patients and insurance companies.

EDUCATION

JUNE 2023

BS BUSINESS ADMINISTRATION, Strayer University

CERTIFICATION

THERAPEUTIC MASSAGE CERTIFICATE-career training academy

COMMUNITY HEALTH CARE WORKER CERTIFICATE-edgecombe community college

SKILLS

Empathy

Team Player

Serving others

Adaptability

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