Regulatory Compliance Administrative Assistant

Lee Anne Veneracion

North Hills, CA 747-***-**** ****.****@*****.***

Detail oriented and solution-focused professional with experience developing and implementing policies, supporting regulatory compliance, and coordinating across departments. Ensuring organizational adherence to standards, and improving internal processes through effective training and clear communication.

Experience

Social Services Director (Longwood Management) June 2020 - current

Lead and manage psychosocial services for 120+ residents.

Ensure compliance with federal and state health regulations (e.g. HIPAA, Centers for Medicare and Medicaid Service - CMS) contributing to organizational health policy.

Monitor and review healthcare regulations, policies, and procedures to ensure compliance.

Develop and implement health promotion, training, and care programs that improves quality of life.

Ensure understanding of policies, services, and available resources by facilitating communication between families, agencies, and residents.

Conduct comprehensive psychosocial assessments upon admission, discharges and significant change in condition to evaluate resident’s mental, emotional, and social wellbeing.

Collaborate with interdisciplinary teams to coordinate care plans, behavioral support, and discharge planning.

Coordinate appointments, transportation, and post-discharge resources to promote continuity of care.

Social Service Assistant

Ensures new admission, quarterly, and annual assessments are completed timely.

Collaborate with interdisciplinary team to scheduled meetings for discharge planning, psychosocial, behavioral, significant changes care plans, and patient assessments.

Responsible for referring to ancillary provider services. (i.e. Dental, Optometry, Ophthalmology, Psychology, Podiatry, ENT)

Arrange appointment and transportation need as necessary.

Maintained filing system for efficient recordkeeping and easy retrieval of information.

Administrative Assistant

Complete assignments and projects according to instructions from supervisors.

Respond to inquiries from staff and other departments.

Screen insurance information to identify patients’ pre-admission approval from third-party payers.

Responsible for completing Medi-Cal application and redetermination forms including other Medi-Cal request of records.

Accurately processes and enters information into database by completing and updating assignment lists.

Creates daily census report of the facility and checks insurance eligibility of the residents.

Emergency Management Intern (Kaiser Permanente, Los Angeles) January 2023 – May 2023

Developed health system training material for emerging infectious disease contributing to safe and efficient treatment response.

Generate a master scenario of events list on various emerging infectious disease drills, detailing expected exercise events for efficiency and meeting goal objectives.

Collaborated with emergency management team to implement new standard operating procedure.

Provided administrative and project support such as creating excel spreadsheets, entering and extracting data, and Standard Operating Procedures for Security.

Education

California State University, Northridge 2019 - 2023

Bachelor of Science in Public Health Table Tennis Club

James Monroe High School 2016 - 2019

High School Diploma Gold Medal Award, Biliteracy Award, Peer College Counselor

Skills and Qualifications

Proficient in using various operating systems and office productivity software.

Skilled in MS Word, Excel, Teams, PowerPoint, Point Click Care, Microsoft Outlook, etc.

Knowledgeable to federal and state health regulations.

Excellent problem solving, detail oriented, and able to work independently.

Professional phone etiquette and handling high call volumes.

Strong background in addressing customer service, needs, resolving complaints, and ensuring satisfaction.

Effective verbal and written communication across diverse individuals.

Approachable demeanor with ability to remain calm and helpful in challenging situations.

Dependable and self-motivated person with a strong work ethic.

Collaborative, works well in team settings and supports others to achieve group goals.

Adaptable to new skills, tools, and systems.

Reference

Reference provided upon request.

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