High School Customer Support

TB

*-*-**~

tJmmy~im**flgmiil.rom

EDUCATION

C trtlfiu~ ol T tdlni al

Stud

in

Cumpub:r

f>n>grJmmmg

PSI (ProgrJmmi~ Sy,t,m<

lnrorp<wJli-d~ 0Jkunore, MD

M•rch 1987

High S<hool Diplo

W•lbro~

High School. 8Jltimore.

MD

Jum,

1986

High

S<hool

Diplo1111

W"'"ld 1

n I lii;h Scho.•~ 0Jlhmo1

MD

Jun"

198.3

TAMMY BAPTIST

PROFESSIONAL SUMMARY

C11"tomer Supp t R,,,re.>ntJtr,•e th• pmo,•,n trad record d triuncl'lg

CIL<toma-

eni;.,i;,mcnt •nd qu1d.ly ru<ol L«ueut \,-IRS. !Rmon,trJli'd t'~pt>rtL,e-

in CRM

Sllil\o\-1~ and

erfecthe

a-.nmunic.tli"'ln~

rtSulting in

incrwsed rustomer s.atb,J.lctim t1nd optimb .. Si'r e d-.•lh·ery. Strong

•d•ptJbility

and

rolbbor•tim

sl..llls

h,we

1.-d

to m.,._.urJble impro,,emdlt.<

in

ru.,Jom,re,perience•nd

(lfX'rJlimal,rncwncy.

EJ.perw,nc..-d

Dal.I Entry

K,yer with• J,•1mn,trat.-d hl,tory of •cru rat,I~• in pulling •nd m•n•ging

dat.1. Proficient in

u,i~

d•t.J entry " ftw•re •nd

l<>ok

to

P

larg,,

vok.J

n-.-s

,v

inform.1lfrW'I

di i<i,•ntly.

Sl,.Hl,-d

in

nl.linl.11ning

d.at.t inta•grily ..

nd

c hlenliality whi~ m,,•ting strict d,•adlir•-s. CORE COMPETENCIES

•

Custom,•r

Ert;.tga:•m,•nl • Alk

.. nlion lo

dt<lJil

• Pn"lhl,•m

R1."'iillutim • Filing .1nd

dJ l.l

.u'Ct.\·ang

• Comrl"IJnic~Um •

D.1t..1 .terur.Ky

•

Ad•ptJbihly

• File m•n.ig..-nenl

• Effioent Oat• M•nagenldlt

•

1'um~ricaldau:entry

• Team CollJboralion • Cu,k"'lmff

ServicMYienl:Nl

•

CRM" fl

•

CmficknliJlily main~n.Jnce

• Micn>,oflOffi«-Suik' • s.i_ c m•lh

• OrgJnil.Jt im

and

n."Oirdlr.1.,•p•fl; • 10 )'

mlry

• Remot,e IR,J.top •

T)l''"S

.crur•cy

• Ef~"Cti\•ecommuni'6llion

•

Cu kUlkJ'

M•n•ice

• lnb,nJoulbnund c.Jlling

PROFESSIONAL

EXPERIENCE

CUSTOMER SUPPORT A£PR£SENTATIVE

IRS

I

Gi/w,1h.i, MO

I

Al11r<k

2021. O,rrr11r

• Ensured high le,·el< or •~l\•lre h)• m•naging dJily customer interaction<.

• Achi1

high

cu.,1cvn~r«inWnlnl1.'lll

~ithefk-tdi\'t> avnmunk.110n

le<hniqu...s.

•

Supp t..-d dewlopm,nt

d

tr•ini~ ul"O'S forclienl'io. .._ Iii~ in

high sue r,t.-s.

• En.sured loll,w-upon .-.c.,IJt<d malt for hm•I~• do<Ul'l'.

• A"'kli'd cu<tom th product lnlorm•liol\ pricirs, biling.

•~

tmubl ...

tw><llifl!.

• Docum,nt,d ru,tomer rorrespond,ncr in

CRM

lo tccl '""Jlk"'t'I.

probl~ms.

and

solution<.

•

ConJudL,J follow•upt.1lh

to~n,ure cu.,-tonwrSJtL,-facti<W'I.

•

P.-r"umtJ

v.ari

..

•ty

or

d .. •rk.JI t1nd

•dminl,tr.alt\'f' Jutk-s

p..YtJSling

to

on i..

support.

• M,intainnl • high lcwl d prnl im•li-m wt.•n dU1ling with diflirull cu~tonlL-'IS.

• ldentifi..-d opp tunilles

to

lmpmo,·r ru.,toowrr~p<"rwnClf •nd sugg-sli'd

ch•ni;--s

•«ordingly.

CERTIFICATIONS

• Compui.-r Programming

•t

Progr•mming Sy,i.-m, lnco11xnJli'd

EARLIER YEARS

• D,1.1 Entry O,•rk. Lion IJroUw" Comp,al')', OJ Iii more. MD

•

Unl"1ding

hund~

al

m

..

-srrom

C-lhi'leu.

roreffiat-nt org.iniLltion

• Lo.ading alph.1 .1nd

num ..

•ric

Jjt..J inlo

the rk.'wtomputa.-r s,,t m

• M.1nd~>J llboonJ an.I outh'tund,oo,muniatioM with

trious

COfflPJ-Oit-S

EARLIER YEARS

• OJI.I Entry Operator, Po.-try.com

• Cu..,t,,~rS1..-n·icr

R.cpl nl.lli\'i!

An$Wd'ed

cu. ... tomerc.aD.s todficirnlly

t.iM" ... d .. •rs

• Proa.~

orJl.'rs

forbools.. mug~ .ind .ac~ork-5

• A_~hwJ

Cu..,h'll1wrSl.'n'i<.'I!

n_.p.rtm..•nt

in lh~ Afl1..moon

• R prndOO lo

client

inquiriL"ft

to m-.ut'f'

~olution

ol,omplJ.inu.

• I\IJnas-oJ

miiln,om

"l"'rJthWls h)• tlfld,ntly pldl~ up•nd d,~iverl'lg smJD

orJ

..

•rs

REFERENCES

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